Customer Success Manager
2 months ago
We are ElectroNeek
ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various environments. What sets ElectroNeek apart is our commitment to empowering business users, enabling them to define processes in a user-friendly manner, and allowing those with technical expertise to create advanced AI-powered software robots for automation. Our approach encourages businesses to prioritize critical automation steps, ensuring optimal efficiency and collaboration between humans and software robots.
Join ElectroNeek for a unique opportunity to be part of a company that bridges the gap between business and tech teams, redefining the automation landscape
Role Description
We are currently seeking a
Customer Success Manager
to join our team. As a key liaison between ElectroNeek and its valued customers, you will play a pivotal role in managing customer relationships and guiding them toward success and sustainable growth.
In this role, you will take ownership of our customers' success and their relationships with ElectroNeek. You'll ensure their satisfaction with our products, thereby contributing to their long-term loyalty. Your responsibilities will include monitoring and driving customer business performance, software usage, technical incident resolutions, customer engagement levels, and overall satisfaction. Using a data-driven, consultative approach and leveraging your strong problem-solving skills, you will work closely with customers to maximize their market potential with ElectroNeek. Your efforts will directly contribute to our customers' success and assist them in achieving their automation goals efficiently and effectively.
The ideal candidate has experience as a Customer Success Manager or Technical Account Manager in the tech industry, with a proven track record of owning and upselling multiple accounts, and is comfortable with the challenges of a fast-growing startup.
Responsibilities
Guide customers through ElectroNeek's range of product offerings and resources, facilitating their success with marketing, sales, and project implementation.
Track, guide and deliver customers' growth within ElectroNeek's success journey: recommended roadmap based on the successful experience of current customers.
Proactively follow up with customers based on ongoing projects, trends, and/or previous needs.
Maintain accurate client records in our CSM software (Planhat) by keeping track of any contract updates, upsell opportunities, and registering all tasks and commitments, ensuring that nothing is overdue, and consistently identifying the next actions for upsell and expansion opportunities.
Identify upsell, and cross-sell opportunities and help partners find the best offer to accomplish their business goals.
Monitor customer's health by collecting and analyzing data related to their usage, technical requests, project implementation, communication engagement, and feedback.
Collaborate with internal departments to fulfill client needs, including analyzing customer requests and effectively communicating follow-up and guidance to internal teams.
Requirements:
5+ years of experience in customer success management, including ownership of accounts revenue.
10 years total experience in the IT industry.
A passion for being a subject matter expert is essential. A strong foundation of product knowledge is key to success as a CSM.
Strong business acumen and strategic vision, capable of conducting structured analyses and developing detailed action plans.
Understanding of business and SaaS metrics (ROI, ARR, MRR, margin/ rate, Churn rate, Retention rate).
Experience with product usage statistics (telemetry, Mixpanel).
Familiar with technology in general, or RPA specifically (big asset).
The ability to communicate technical information effectively with customers.
Strong persuasive skills are a must, including the ability to make a convincing case to customers.
Experience with CSM software systems (Planhat, HubSpot, etc).
Being comfortable learning new technologies, software, and processes.
Problem-solving, critical thinking, excellent communication skills and strategic planning are paramount to success as a CSM.
You’ve worked in a fast-growing tech startup. You know exactly what that entails.
Conditions:
Weekdays, 9 AM - 6 PM CT.
Paid time off and vacation.
Tech-enabled environment.
A fantastic compensation plan for overperformance. If you're committed to breaking records, you'll be rewarded with a commensurate level of compensation.
Significant depth of industry experience in our leadership team, and a deep-seated desire to share this hard-won knowledge. If you bring the effort, we’ll help you with the roadmap every step of the way.
An exceptionally tight-knit team of friendly colleagues.
Opportunity to work with an internationally distributed team. Our team members come from a variety of backgrounds and locations, providing you with a diverse and dynamic work environment.
We offer a stock option plan that allows you to share in our company's growth and success.
#J-18808-Ljbffr
-
Customer Success Specialist
1 month ago
Austin, United States Customer Labs Full timeJob Description As a Customer Success Specialist you'll be the face of the company to our customers. Your focus will be on providing the best customer experience possible by resolving customer issues, identifying the cause and determining the best solution via phone, chat, and email. We are looking for someone who can work quickly and prioritize effectively,...
-
Customer Success Manager
4 weeks ago
Austin, Texas, United States Iodine Software Full timeJob Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create value...
-
Customer Success Manager
4 weeks ago
Austin, United States Iodine Software Full timeJob Title: Customer Success ManagerJoin us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
-
Customer Success Manager
2 weeks ago
Austin, United States Iodine Software Full timeJob Title: Customer Success Manager Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...
-
Customer Success Manager
2 months ago
Austin, United States The Ladders Full timePOSITION OVERVIEW: As a Customer Success Manager at OTAVA, you will be responsible for ensuring the satisfaction and success of our valued customers. You will build and nurture strong, long-lasting relationships, understand customer needs, and work collaboratively to drive customer success. This role may require occasional travel to meet with customers in...
-
Manager, Customer Success
4 weeks ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. Our culture, driven by our value of putting our people first, is central to who we are. Our Workmates believe a healthy employee-centric,...
-
Customer Success Manager
2 months ago
Austin, United States Dealhub Full timeDealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team , who will ensure that...
-
Customer Success Manager
1 month ago
Austin, United States ActiveProspect Full timeCompany Overview ActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save...
-
Customer Success Manager
2 months ago
Austin, United States Primary Talent Partners Full timeW2 Requirement - USC required - NO C2C AT ALL************ Primary Talent Partners has 1 opening for a Customer Success Manager to join our client. This is a W2 contract opening, contract extensions are based on performance, budget, and business needs. Pay: $50/hr Duration: 6-month W2 contract through 11/26/2024 US Citizenship or Green Card required Location:...
-
Customer Success Manager
2 months ago
Austin, United States The Rev Full timeHow this role will Serve, Own, and Grow at Rev: Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? At Rev, we value service, ownership, and growth. We are seeking a dedicated and enthusiastic Customer Success Manager to join our team and help strategically grow our...
-
Customer Success Manager
4 weeks ago
Austin, United States Restream, Inc. Full timeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Success Manager . As a key member of our customer success team, you will play a pivotal role in ensuring the satisfaction and success of our valued clients. What You'll Do Manage a book of business consisting of existing Restream customers on our self-serve and...
-
Manager, Customer Success
4 weeks ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
2 months ago
Austin, United States Sitetracker Full timeThe Opportunity We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US. As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform. As the main point of contact, you will and...
-
Customer Success Manager
2 months ago
Austin, United States Jupiter Power Full timeDescription Are you passionate about customer success and making a difference in the EdTech industry? Join Kahoot! as a Customer Success Manager and become a part of our mission to make learning awesome! As a Customer Success Manager at Kahoot!, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely...
-
Customer Success Manager
1 month ago
Austin, United States ActiveProspect Full timeCompany Overview ActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save...
-
Manager, Customer Success
4 weeks ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
4 weeks ago
Austin, United States AssetWorks Full timeeQuip (a division of AssetWorks USA, LLC) develops and implements asset management solutions for defense manufacturers and others with complex asset tracking and compliance needs. We seek a customer success leader and product strategist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the Customer Success...
-
Customer Success Manager
2 months ago
Austin, United States SpyCloud Full timeAustin TX Job Description/Summary: The Customer Success Manager maintains a long-term relationship with SpyCloud's customers to gain an understanding of the customer's organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship management role -...
-
Customer Success Manager
2 months ago
Austin, United States SADA Full timeJoin SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...
-
Customer Success Manager
1 month ago
Austin, United States ActiveProspect, Inc. Full timeJob DescriptionJob DescriptionCompany OverviewActiveProspect is the SaaS platform on a mission to make consent-based marketing the most scalable, efficient, and safest method for customer acquisition. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting...
