Director, Omnichannel Customer Experience

5 months ago

Princeton, United States Kyowa Kirin Full time

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

Summary of Job:

The Director, OCX Brand will lead the brand Omnichannel / Customer Experience strategy, define ALL brand Omnichannel / digital tactics, in partnership with the brand/franchise head determine the annual brand plan and Omnichannel budget, manage relationship with digital design/development partner, and responsible for ensuring brand financial goals were met, introduces new channel solutions to the brand, serves as a mentor and manager for the OCX Brand helping upskill/educate around omnichannel best practices.

Essential Functions:

  • Accountable for the successful implementation of ALL brand Omnichannel and Digital tactics and for meeting ALL financial brand objectives - serve as the primary Omnichannel point of contact within the brand team
  • Manage the OCX Brand Manager, supporting their career development and delivery of brand Omnichannel content and tactics
  • Lead the compliant use of all omnichannel solution standards for both internal and external partners, serve as the point for any franchise/brand audits
  • In collaboration with the brand team, define and request the annual Omnichannel / Digital budget as an output from annual brand planning
  • Regularly leverage feedback and input from both internal and external customers on the effectiveness of tactics and opportunities to introduce improvements, implement timely changes where appropriate
  • Champion the effective use of data and insights to continuously refine and improve the tactic, channel, content, and timing strategies/execution throughout the year
  • Update and evolution of the Customer Journey Maps throughout the year (aligned with QBR) to ensure the latest tactics and knowledge are visible within the map
  • Strictly adhere to relevant regulatory and compliance guidelines and company policies

Job Requirements:

Education

B.A. or B.S. in Business or Digital Marketing required, preferred M.B.A. in Marketing

Experience

8 - 12 years in pharmaceutical, OTC, or agency Digital Marketing / Commercial Operations and/or support areas.

2-4 years of people management experience.

Technical Skills

Veeva Commercial Cloud / PromoMats, Google Analytics, Social & Paid Media Management, Commercial Data solutions (e.g. Power BI), Marketing CRM, Proficient in MS Office Suite.

Non-Technical Skills

Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change course of action quickly. Strong interpersonal and communication skills. A strong work ethic is required. Detail-oriented and excellent follow-through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high-growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization.

Physical demands: Normal office environment with prolonged sitting and extensive computer work

Working Conditions: Requires up to 10% domestic and international travel

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. ("Controller"), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller's data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 ("GDPR") as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-JC1

#LI-hybrid

  • Director, Omnichannel Customer Experience

    5 months ago

    Princeton, United States Kyowa Kirin, Inc. Full time

    Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to make people smile by delivering breakthroughs where no...

  • Omnichannel Brand Experience Leader

    5 days ago

    Princeton, New Jersey, United States Kyowa Kirin North America Full time

    **Job Title:** Director, Omnichannel Customer ExperienceWe are seeking a highly skilled Omnichannel Brand Experience Leader to join our team at Kyowa Kirin. As a key member of our organization, you will be responsible for leading the development and implementation of our omnichannel brand strategy.Key Responsibilities:Develop and execute a comprehensive...

  • Omnichannel Marketing Specialist

    5 months ago

    Princeton, United States Omni Inclusive Full time

    Omnichannel Marketing Specialist Hybrid 50% The U.S. Omnichannel Strategy team leads omnichannel planning, execution, and measurement in close partnership with Brand, Agency, Business Insights and Production teams. In this role, you will be responsible for the management and execution of omnichannel engagement plans to support a Client brand. You will serve...

  • Digital Experience Director

    5 days ago

    Princeton, New Jersey, United States Kyowa Kirin North America Full time

    About the RoleWe are seeking an experienced Digital Experience Director to lead our omnichannel customer experience strategy and brand initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to drive business growth through digital channels.The ideal candidate will have a strong background in digital...

  • Omnichannel Brand Leader

    3 weeks ago

    Princeton, New Jersey, United States Kyowa Kirin North America Full time

    Job Overview: As a Digital Transformation Specialist, you will play a key role in shaping our brand's digital strategy and driving business growth through innovative omnichannel solutions. You will work closely with our cross-functional teams to develop and execute strategies that meet business objectives and exceed customer expectations.About Us: Kyowa...

  • Omnichannel Solutions Manager

    2 weeks ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Omnichannel Marketing SpecialistWe're seeking a highly motivated Omnichannel Solutions Manager to join our U.S. Omnichannel Strategy team. As a key member of the team, you'll be responsible for leading omnichannel planning, execution, and measurement.The estimated salary for this position is around $122,000 per year, based on industry standards and...

  • Omnichannel Marketing Lead

    4 weeks ago

    Princeton, New Jersey, United States KPG99 INC Full time

    About the RoleKPG99 INC is seeking an experienced Omnichannel Marketing Lead to join our team. This individual will be responsible for developing and implementing omnichannel marketing strategies that drive business results.The ideal candidate will have a strong background in marketing, experience working with pharmaceutical companies, and expertise in...

  • Omnichannel Brand Strategy Manager

    5 days ago

    Princeton, New Jersey, United States Kyowa Kirin North America Full time

    About the PositionWe are seeking a highly skilled Omnichannel Brand Strategy Manager to develop and execute our brand strategy across multiple digital channels. As a key member of our team, you will be responsible for defining and implementing our omnichannel approach, managing relationships with digital partners, and ensuring alignment with our financial...

  • Customer Experience Management Specialist

    2 weeks ago

    Princeton, New Jersey, United States Kyowa Kirin North America Full time

    Job Description:As a Customer Experience Management Specialist, you will be responsible for leading the development and implementation of omnichannel strategies that drive business growth and customer engagement.Key Responsibilities:Develop and execute a comprehensive Omnichannel strategy that aligns with business objectives.Leverage data and insights to...

  • Customer Experience Leadership Position

    4 days ago

    Princeton, New Jersey, United States Kyowa Kirin North America Full time

    About the OpportunityWe are looking for a talented Customer Experience Leadership Position holder to drive our customer-centric approach and deliver exceptional experiences across all touchpoints. As a leader, you will oversee the development and execution of our omnichannel strategy, ensuring seamless interactions between customers and our brand.The...

  • Chief Data Scientist

    3 weeks ago

    Princeton, Florida, United States Otsuka Full time

    Otsuka Pharmaceutical Company is a global healthcare leader driven by innovation and customer-centricity. As a Chief Data Scientist, you will be part of the Omnichannel Center of Excellence, driving business impact through cutting-edge data analytics and artificial intelligence.Job DescriptionOur ideal candidate will have strong expertise in machine...

  • Data Analytics, Omnichannel and Patient Analytics

    4 weeks ago

    Princeton, United States Futran Tech Solutions Pvt. Ltd. Full time

    Associate Manager, Advanced Analytics, Omnichannel and Patient Analytics Key skills(must have): Pharma experience, Omnichannel Analytics and Patient Analytics. This is a hybrid role in Princeton, NJ- work from office 2 to 3 days/week We are looking for a resource in the range of 5 to 10 years of experience. You will be responsible for: Your impact: Work...

  • Data Analytics, Omnichannel and Patient Analytics

    1 month ago

    Princeton, United States Futran Tech Solutions Pvt. Ltd. Full time

    Associate Manager, Advanced Analytics, Omnichannel and Patient Analytics Key skills(must have): Pharma experience, Omnichannel Analytics and Patient Analytics. This is a hybrid role in Princeton, NJ- work from office 2 to 3 days/week We are looking for a resource in the range of 5 to 10 years of experience. You will be responsible for: Your impact: Work...

  • Data Analytics, Omnichannel and Patient Analytics

    2 months ago

    Princeton, United States Futran Tech Solutions Pvt. Ltd. Full time

    Associate Manager, Advanced Analytics, Omnichannel and Patient Analytics Key skills(must have): Pharma experience, Omnichannel Analytics and Patient Analytics. This is a hybrid role in Princeton, NJ- work from office 2 to 3 days/week We are looking for a resource in the range of 5 to 10 years of experience. You will be responsible for: Your impact: Work...

  • Omnichannel Brand Leader

    5 days ago

    Princeton, New Jersey, United States Kyowa Kirin North America Full time

    Job OverviewThis is a key leadership position responsible for driving the success of our brand's omnichannel strategy and digital marketing initiatives. The estimated salary for this position is $115,000 - $145,000 per year.About YouTo succeed in this role, you will need to have 8-12 years of experience in pharmaceutical, OTC, or agency digital...

  • Digital Experience Leader

    3 weeks ago

    Princeton, New Jersey, United States Kyowa Kirin North America Full time

    About the RoleWe are seeking a talented Digital Experience Leader to join our team at Kyowa Kirin. As a key member of our organization, you will be responsible for developing and executing a comprehensive omnichannel marketing strategy that drives customer engagement and loyalty.The ideal candidate will have 8-12 years of experience in pharmaceutical, OTC,...

  • Customer Journey Architect

    4 weeks ago

    Princeton, New Jersey, United States Kyowa Kirin, Inc. Full time

    Job Description: As a customer experience lead, you will be responsible for developing and implementing Omnichannel strategies to drive business growth and customer satisfaction.Key Responsibilities:Develop and execute comprehensive Omnichannel strategies across digital channels to drive business growth and customer engagementCollaborate with...

  • Senior Analytics Manager

    1 month ago

    Princeton, New Jersey, United States Futran Tech Solutions Pvt. Ltd. Full time

    Futran Tech Solutions Pvt. Ltd. is seeking a seasoned Senior Analytics Manager to lead our efforts in omnichannel and patient analytics. In this role, you will be responsible for driving strategic initiatives that leverage advanced analytics to inform business decisions and drive growth.About the Role:Develop and execute strategies to drive adoption of...

  • Brand Experience Strategist

    1 month ago

    Princeton, New Jersey, United States Kyowa Kirin, Inc. Full time

    Job Title: Brand Experience StrategistCompany Overview: Kyowa Kirin, Inc. is a global specialty pharmaceutical company that applies cutting-edge biotechnologies to discover and deliver innovative medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.The company's goal is to make people smile by...

  • Global Customer Experience Director

    2 weeks ago

    Princeton, New Jersey, United States Bristol-Myers Squibb Company Full time

    About the RoleAs a Senior Director, Customer Experience at Bristol Myers Squibb Company, you will be responsible for developing and implementing global strategies to enhance customer experience across all field medical interactions. This role requires collaboration with internal stakeholders to ensure alignment with overall business strategy.Key...