Sales Associate

4 months ago

New York, United States Nordic Knots AB Full time

Nordic Knots is looking for a Sales Associate to help operate the first US based store in Soho, NYC and secure a best-in-class customer experience for both end customers and our network of professional interior designers - both in store and online.Your main responsibilities will be toDeliver excellent customer experience for all store visitors and assist the Senior Store Manager in daily tasks surrounding store operations and in-store eventsGuide and advice our customers on everything from interior design to product choiceAssist the online CX team by handling orders in Zendesk as well as organizing conversations, threads, and folders to make sure that no questions are left unansweredBook returns and process refundsManage orders, inventory and email listsAssist our PRO team in managing and supporting their client base of professional interior designersAssist with different tasks like customer satisfaction follow-ups, logistical processes and other e-commerce related tasksYour Profile & QualificationsPrevious retail store experience from other interior design brands or high-end fashion brandsHighly organized and service orientedFlexible and great at juggling several tasks at the same timeCurious and flexible with a can-do attitude who thrives in a start-up environmentA passion for interior designFluent in English with excellent writing skillsHands-on experience in Zendesk is a plusWhat we offerWe are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.Nordic KnotsNordic Knots was founded in 2016 and is a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles with the belief that it can transform a house into a harmonious home - framing the most beautifully curated lives. Compensation & BenefitsPay: 21-27 USD per hour (non-exempt). Evening and weekend shifts will be regularly scheduled. Company sponsored medical plan (100% medical coverage)Accrued PTODepartment Support Locations New York

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