![Quicksilver Express Courier](https://media.trabajo.org/img/noimg.jpg)
Customer Service/Dispatch
1 month ago
Job Location
Arizona Office - Phoenix, AZ
Salary Range
$18.50
Description
Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Service Representative who will also cross train for a Dispatcher Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you
MUST be reliable
MUST work well with others
Customer Service Responsibilities:
- Provide accurate and professional customer service
- Incoming order entry via phone, email, web
- Outbound calls to customers with delivery status
- Provide problem resolution for customers and drivers
- Accurate and complete documentation of all issues
- Constant contact with other reps and dispatchers
- Multitask between order entry, monitoring delivery status, problem resolution, etc.
- Other customer service and office duties
- Ability to select best possible driver based on location, ability, vehicle specifications & current work load
- Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day
- Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted
- Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff
- Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion
- Coach new drivers as part of their on-the-job training, providing additional instruction and guidance
- High school diploma/GED required
- Strong knowledge of the metro and surrounding areas
- Background experience in a customer service environment with problem resolution skills
- Call center experience or transportation experience preferred
- Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
- Exhibit a strong attention to detail
- Ability to work in a team environment in high pressure situations
- Strong written and oral communication skills are essential
- Ability to Multi-task in the areas of customer service and order entry
- Must be reliable and punctual - maintain excellent attendance
- Basic computer skillswill use windows-based software
- Basic to advanced typing skills - Minimum 34 words per minute
- Capable of working in a fast-paced environment
- Must be able to cross train in a dispatch position
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
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