Medicaid Support Specialist
3 weeks ago
The individual will provide support to a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume.
Provide customer assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.
USC/Greencard
Hybrid - 2 days a month in office
Pay $16/HR
Essential Job Functions
•Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
•Places outbound customer service or customer satisfaction calls, as required by client.
•Completes call guides; gathers and verifies required information.
•Attends telephone skills and program information training sessions; adheres to established levels of service.
•Adheres to established customer service and documentation standards within required time frames.
•Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
•Performs clerical or administrative duties as assigned.
Basic Qualifications
•High school diploma or G.E.D.
•Zero or more years of customer service or other telephone experience
•Experience working with fax machines, computer software, and telephone technology
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