Service Coordinator

7 days ago


Peoria, United States Lift Solutions Holdings, LLC Full time

Position Summary:

Looking to advance your career with a company that values real skills? Lift Solutions has an opportunity for you. Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety.

The Service Coordinator position is responsible for Day-to-Day scheduling. Forecasting workload and manpower requirements. Contacting and verifying customers for service availability. Ensuring all rental equipment is secured and delivered to the appropriate time and location. Communicating with the Service Supervisor any discrepancies found in Technician documentation. Audit reports for completion and send to End Users. Quote any immediate / emergency parts needed. Close jobs and prepare for billing. Produce sales orders for inspections and repairs. Retrieve P.O.'s from customers. Provide Tech. support during and after business hours.

Duties & Responsibilities:

  • Scheduling
  • Auditing all reports
  • Confirming scheduling with end users
  • Estimate / quick quote immediate customer needs
  • Verify parts and assemble bins per job
  • Assemble job information for billing
  • Retrieve P.O.'s from customers
Requirements

Qualifications & Education:
  • 1 to 2 years of experience in a customer service role.
  • High school diploma or GED required.
  • Previous work experience in Manufacturing or Automotive industry required.
  • Related keywords: service advisor, automotive, service writer, automotive service advisor
  • Demonstrates strong interpersonal and customer service skills.
  • Maintains professional but friendly demeanor.
  • Possesses knowledge of overhead material handling & rigging industry.
  • Demonstrates patience.
  • Demonstrates strong organizational skills.
  • Able to read and interpret service statements and work orders.
  • Communicates clearly and effectively.
  • Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
  • Able to translate Overhead Crane & Hoist - Rigging into layman's terms for explanatory purposes.
  • Pays close attention to detail.
  • Exhibits ability to remain calm and polite when dealing with frustrated customers.
  • Possesses basic computer skills and is familiar with MS Word and Excel.
  • Manages time efficiently.
  • Demonstrates excellent telephone & e-mail etiquette.


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