Medical Services Coordinator

4 weeks ago


Peoria, Arizona, United States LifeStance Health Full time
Medical Services Coordinator Role Overview

The Medical Services Coordinator is a vital point of contact between multiple parties, including patients, physicians, and pharmacy staff. This role ensures the day-to-day operations of the Medical Services team are covered and completed in a timely manner. As a liaison between leadership and Medical Services staff, you will facilitate communication and ensure that operations are running smoothly.

Responsibilities

• Assist medical staff with necessary aspects of patient care

• Ensure timely and professional communication with medical staff and patients

• Answer all incoming calls to the medical services department

• Address all voicemail messages left on patient lines

• Communicate messages to medical staff via EMR messaging

• Immediately attend to emergent issues

• Completion of medical records-related tasks as assigned

• Scan all hard-copy correspondence into clients EMR records

• Prepare any prescription paperwork correspondence from medical staff for patients to pick up with proper documentation

• Secure any release of information forms required by clients

• Facilitate communication between patient, medical provider, and pharmacy

Requirements

• High school diploma or equivalent; medical administrative services certification preferred

• 2+ years of experience in medical administrative services

• Ability to work independently and as a team member

• Strong communication skills, both written and verbal

• Strong organizational and follow-through skills and attention to detail

• Ability to multi-task

• Proficient knowledge of medical terminology

• Qualified candidates must be legally authorized to be employed in the United States

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

About LifeStance Health

LifeStance Health is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a variety of mental health conditions. Our vision is a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Our values include delivering compassion, building relationships, and celebrating difference.

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