Residential Program Coordinator

7 hours ago

Peoria, Illinois, United States Children's Home Association of Illinois Full time
About Children's Home Association of Illinois

Children's Home Association of Illinois (CHAIL) is a youth, family, and community-focused 501(c)(3) organization with multiple locations and 450 staff, located in Peoria, IL. For over 157 years, CHAIL has been helping the kids and families who need it most. As the largest social service agency for youth and families in downstate Illinois, our services create positive ripple effects within their immediate family, neighborhood, community, and world by providing an opportunity to thrive.

Job Summary

The Program Coordinator exists to ensure youth in care receive services in an environment that is least restrictive and enhances the acquisition, improvement, and retention of educational and life skills during their time at Residential, Group Home, and SILP programs. This role is responsible for the day-to-day operations of the program, providing direct support to staff through supervision, on-call, working on the unit for direct observation, coaching, and scheduling.

Key Responsibilities
  • Tracks clients' progress toward treatment goals, ensuring they move to the least restrictive environment as quickly as possible.
  • Maintains a schedule that achieves the DCFS staffing ratios and meets the needs of the youth served.
  • Provides support to staff during crisis/on-call situations, requiring 24-hour availability, and secures on-call back-up as needed.
  • Routinely leads trainings for frontline staff, ensuring their interactions with youth are therapeutic in nature.
  • Provides on-the-job feedback to frontline staff regarding their interactions with youth in topics such as de-escalation, co-regulation, therapeutic crisis intervention, life skills education, etc.
  • Understands licensing and accreditation standards and enforces them.
  • Reviews and approves the work done by frontline staff, including oversight of all Medicaid billing notes, execution of treatment planning initiatives, communication logs, and Significant Event Reports, etc.
  • Evaluates the performance of staff in areas of professionalism, therapeutic interactions, documentation, life skills education, and overall contributions to clients' progression to a less restrictive environment.
  • Investigates and reports all incidents, including abuse and neglect, according to applicable policy and procedure; takes corrective action.
  • Regularly provides report-outs to the Residential Director in areas of treatment progress and case management, Significant Events on the unit, client and staff behavior management, length of stay, life skills progress, etc.
  • Must be proficient in the ability to cascade information upward and down the chain of command, ensuring the Director and above are kept aware of the unit's current state, and frontline staff have a clear understanding of leadership priorities and expectations.
  • Routinely provides onsite evaluation and observation of frontline staff when executing treatment plans.
Requirements
  • A Bachelor's degree in social work, psychology, management, or equivalent field preferred (or associate degree, equivalent of 60 hours).
  • Two years (three preferred) experience working with youth or childcare at a children's behavioral health treatment agency.
  • Preferred experience working with developmentally delayed youth, as well as children who have experienced significant trauma in the form of abuse, neglect, and violence.
  • Desire to be innovative and think differently about ways in which youth in care receive educational and skills-building supports.
  • Reasoning abilities, including problem-solving and making decisions in a variety of situations, and to direct others to carry out those determinations.
  • High level of professional skills in group living management, behavioral health management skills, and experience, residential treatment skills, childcare skills, and interpersonal relationships.
  • Good oral and written communication skills.
  • Ability to lead and work effectively within a treatment team.
  • Dependability.
  • Demonstrated maturity.
  • Demonstrated sensitivity to cultural and individual differences in children and families served.
  • Ability to handle job-related matters in a professional, diplomatic, and confidential manner.
  • At least 25 years of age to meet DCFS requirements.
  • Vision, hearing, and speaking ability that allows for effective communication of information.
  • Ability to transport self and clients to various locations.
  • Ability to pass DCFS driving requirements.
  • Ability to physically restrain clients.
  • Physical and emotional stamina to effectively handle job-related stress.
Benefits
  • PTO (paid-time-off) accrual 3 weeks first year (full-time).
  • 10 paid holidays.
  • Sick Leave accrual 12 days per year (full-time).
  • Medical, vision, and dental insurance.
  • Flexible Spending Account.
  • 401K with company match.
  • Company-paid life insurance, STD, and LTD.
  • Supplemental life insurance.
  • Employee Assistance Program.
  • Employee Referral Program.

CHAIL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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