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Customer Service Specialist

2 months ago

Irving, United States Strategic Staffing Solutions Full time
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available The details are below.

Job Title: Customer Service Specialist Contract Length: 6+ Months

Hybrid Work

Irving, TX

Job ref# 236075

Job Description:
  • Utilizes securities related regulatory precepts and practices to review, analyze, and address escalated operational and service complaints from multiple sources, including branches and clients.
  • Under general supervision, coordinates with contacts to develop, negotiate, and deliver verbal and written resolution to clients-including regular direct phone communications and written ad hoc correspondence.
  • Manage, organize, and prioritize work pipeline and deliver work output within service level agreements, production standards, and quality expectations.
  • Demonstrate high ethical standards and commitment to a positive customer experience.
  • Learn from peers/partners and share knowledge, tactics, and solutions that leverage best practices and support efficiency.
Requirements:
  • 5+ years of experience in one or a combination of the following: customer contact/service in financial services, administrative support, underwriting, quality assurance, brokerage operations, client account supervision, risk and compliance.
  • Successfully completed FINRA Series 7 exam to qualify
  • Must have at least 1 year of securities experience
Highly Desired qualifications:
  • Motivated self-starter
  • Able to perform duties with minimal supervision
  • High attention to detail
  • Excellent time management
  • Effective communicator
  • Acts with integrity


Job ID: JOB-236075
Publish Date: 17 Jun 2024

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