Customer Service Tier I

3 months ago

Tulsa, United States Mathis Brothers Furniture Full time

** Customer Service Tier I (TULSA)**

**Job Category****:** CUSTOMER SERVICE **Requisition Number****:** CUSTO03248 Showing 1 location **Job Details**

**Description**

**MISSION:** It is our commitment to provide our customers a one stop destination for the largest selection of quality home furnishings at the lowest prices every day, while striving to enrich, fulfill, and reward our employees and the communities we live in.

**GENERAL STATEMENT OF DUTIES:** Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Need to be able to work in a fast pace environment and have good communication skills. Perform any other duties as directed by management.

**EXAMPLES OF WORK PERFORMED:** Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management.

**EMPLOYMENT STANDARDS:** Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

**PHYSICAL ACTIVITY REQUIREMENTS:** To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally.

Work Environment: Indoor climate controlled environment.

Mathis Brothers promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.

**Non Safety Sensitive Position**

**Qualifications**

**Skills**

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**Licenses & Certifications**

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