Customer Service Representative

19 hours ago

Tulsa, Oklahoma, United States Mathis Brothers Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Tier I representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide timely and accurate information to customers' requests and concerns.
  • Assist customers, sales, and delivery drivers with purchases.
  • Inbound calls and face-to-face interaction with customers regarding warranties and returns.
  • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
  • Flows up with factory on outstanding service orders to update status.
  • Works non-sellable report to eliminate items waiting on parts.
  • Partner with sales associates to meet and exceed customer service expectations.
  • Ability to organize and manage multiple priorities.
  • Maintain the office appearance by keeping everything neat and clean.
  • File the daily invoices.
Perks of the Job
  • Fun work environment.
  • Benefits Package - Health, Dental & Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program.
  • Zeera - a mental health wellbeing benefit.
  • Paid Vacation.
  • Employee Discounts 10%.
Employment Standards

Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.

Physical Activity Requirements

To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Work Environment

Heavy Work: Lifting up to 20 lbs. occasionally. Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

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