Customer Relations Representative

2 months ago

Jersey City, United States Collectors Full time

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We're looking for a Customer Relations Representative to join our PSA Customer Relations team and work onsite . Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.

The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 2 years of strong customer service skills within a customer service environment, problem-solving skills, keen attention to detail, and excellent communication skills.

You'll report to the Customer Relations Supervisor and work full-time onsite 5 days a week from our Jersey City, NJ office.

What You'll Do:

  • Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
  • Collaborates with Operations and other departments to find appropriate solutions for customer responses
  • Provides accurate, valid, and complete information by using the department protocols to our customers
  • Resolves queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
  • Maintains accounts by processing customer adjustments
  • Continuously updates department spreadsheet of incoming orders
  • Escalate unresolved issues to the appropriate lead/supervisor
Who You Are:
  • High school diploma or equivalent; college degree preferred
  • You will have at least 2 years of Customer Service experience
  • You will have strong problem-solving skills
  • You will have excellent communication skills
  • You will have excellent listening skills and an empathetic voice and manner
  • Organized, detail oriented, and possess strong interpersonal skills
  • Knowledgeable in Microsoft Word, Excel, and Outlook
Physical Requirements:
  • Sitting
  • Walking
  • Standing
  • Bending neck
  • Hand Use
Hourly Rate: The reasonable estimated hourly rate for this position is $21.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:
  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: All full-time employees are eligible for paid vacation
  • Holiday Pay: All regular, full-time employees are eligible for ten company-paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities

Candidates must be authorized to work in the United States.

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

Explore other available openings at collectors.com/careers.

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, United States Customer Labs Full time

    Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...

  • Customer Relations Representative, PSA

    1 month ago

    Jersey City, United States Pcgs Full time

    Customer Relations Representative, PSA (Work Onsite) We’re looking for a Customer Relations Representative to join our PSA Customer Relations team and work onsite. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. The ideal candidate will be a team player who...

  • Customer Relations Representative

    1 week ago

    Kansas City, United States The Standard Marketing Full time

    The Standard is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building and maintaining strong relationships...

  • Customer Relations Representative

    1 month ago

    Kansas City, United States Otw Llc Full time

    Are you looking to make a change? Our Non-Profit organization is thrilled to be making a perpetual impact on our local community on a daily basis. Our Kansas City location is currently seeking entry-level Customer Relations Representative to assist us in our fundraising efforts for one of the most novel charities against bullying that has been built for a...

  • Customer Relations Representative

    1 month ago

    Kansas City, United States The Standard Full time

    Job DescriptionJob DescriptionThe Standard is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building and...

  • Customer Relations Representative

    7 days ago

    Kansas City, United States Kansas City Standard Full time $42,000 - $50,000

    Job DescriptionJob DescriptionThe Standard is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building and...

  • Customer Relations Representative

    4 weeks ago

    Kansas City, United States The Standard Full time

    Job DescriptionJob DescriptionThe Standard is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building and...

  • Customer Relations Representative, PSA

    1 month ago

    Jersey City, United States Collectors Full time

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for...

  • Full Time Customer Relations Representative

    1 month ago

    Oklahoma City, United States Omega Consultants Full time

    Job DescriptionJob DescriptionAt Omega Consultants, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Full Time Customer Relations Representative Team. Their determined efforts in providing our clients with excellent customer service has overall...

  • Full Time Customer Relations Representative

    4 weeks ago

    Oklahoma City, United States Omega Consultants Full time

    Job DescriptionJob DescriptionAt Omega Consultants, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Full Time Customer Relations Representative Team. Their determined efforts in providing our clients with excellent customer service has overall...

  • Full Time Customer Relations Representative

    2 weeks ago

    Oklahoma City, United States Omega Consultants Full time $40,000 - $50,000

    Job DescriptionJob DescriptionAt Omega Consultants, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Full Time Customer Relations Representative Team. Their determined efforts in providing our clients with excellent customer service has overall...

  • Customer Relations Representative

    2 weeks ago

    Oklahoma City, United States SMG Inc Full time $48,000 - $58,000

    Job DescriptionJob DescriptionWe are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Entry Level Customer Relations Representative’s will receive training to ensure they have all the skills and knowledge that they require to be successful in...

  • Customer Relations Representative

    3 weeks ago

    King City, United States Annaraeli Full time

    Our team is looking for an Office Representative, part-time and full-time, to help perform a variety of tasks within our insurance office. They will be helping by answering calls/emails, greeting customers, and many other tasks. An Office Representative will need to be flexible, well organized, and eager to learn from the best. We are looking for top...

  • Customer Relations Representative

    2 months ago

    King City, United States Annaraeli Full time

    Our team is looking for an Office Representative part-time and full-time to help perform a variety of tasks within our insurance office. They will be helping by answering calls/ emails, greeting customers and many other tasks. An Office Representative will need to be flexible, well organized and eager to learn from the best. We are looking for top prospects...

  • Customer Relations Specialist

    3 days ago

    Jersey City, New Jersey, United States Zing Recruiting Full time

    Position OverviewConsumer Affairs Associate in the Quality/Customer Service division of a prominent food industry organization.Location: RemoteSchedule: Monday – FridayCompensation: $20/hourKey Responsibilities:Assist in the development and maintenance of various programs and databases.Manage consumer interactions and maintain accurate records.Engage with...

  • Customer Service Representative

    3 days ago

    Jersey City, United States TransCore Full time

    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in Union, New Jersey. Summary: Under the direction of the Customer Service Supervisor/Lead, Customer Service Representatives (CSRs) are responsible for quality service and providing accurate information to customers. CSRs accurately open...

  • Customer Service Representative

    2 minutes ago

    Jersey City, United States TransCore Full time

    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in Union, New Jersey. Summary: Under the direction of the Customer Service Supervisor/Lead, Customer Service Representatives (CSRs) are responsible for quality service and providing accurate information to customers. CSRs accurately open...

  • Customer Relations Specialist, DNA

    2 months ago

    Jersey City, New Jersey, United States Collectors Full time

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented...

  • Customer Relations Specialist

    3 days ago

    Jersey City, New Jersey, United States 225 ST PAULS CONDO ASSOC INC Full time

    Job OverviewBenefits and AdvantagesGenerous Paid Time OffOpportunities for Career AdvancementPosition SummaryWe are looking for a Customer Relations Specialist to become a vital part of our organization. In this position, you will engage with clients to understand their requirements, handle inquiries, address concerns, and deliver effective solutions that...

  • Customer Support Representative

    1 month ago

    Jersey City, United States InEvent Full time

    CUSTOMER SUPPORT REPRESENTATIVE We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen! RESPONSIBILITIES ...