Customer Support Representative

2 months ago


Jersey City, United States InEvent Full time
CUSTOMER SUPPORT REPRESENTATIVE

We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen

RESPONSIBILITIES
  • Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
  • Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
  • Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
  • Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team;
  • Learn continuously about tech and platform updates;
  • Work with team members to test and improve performance using the platform;
  • Become a subject matter expert (SME) on the InEvent product.
  • Work autonomously to find solutions and improvements for InEvent's customers and internal teams
  • Adhere to the role's compliance and security requirements
PRE-REQUISITES
  • 2+ years of experience in Customer Success is a must
  • Fluent English to communicate in writing and voice with customers around the world;
  • Fluency in other languages is a plus;
  • Experience working in a customer service role in a SaaS or tech company;
  • Experience working with government contracts a plus
  • Outstanding communication skills and empathy;
  • Flexibility and adaptability to service multicultural customers;
  • Happy to work between 3 pm - 11 pm PST
  • Very (very) resilient to learn continuously in a startup
PERKS
  • Health Insurance,
  • Paid Time Off (PTO);
  • Birthday Gift and Work Anniversary Gifts.

    CONTRACT: This is a Permanent, Full-time position (40 hrs per week).


  • Oklahoma City, United States Customer Labs Full time

    Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...


  • Jersey City, United States Ascension Management Full time

    Job DescriptionJob DescriptionSummary / Primary Role   :The Quality Customer Support Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele.Principal Duties and Responsibilities of Quality Customer...


  • Jersey City, New Jersey, United States BetMGM Full time

    About BetMGMWe are a leading online gaming company revolutionizing the industry in the United States. Our mission is to create a culture of empathy, where our employees feel valued, heard, and comfortable bringing their authentic selves to work.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service...

  • Sales Representative

    2 months ago


    Phenix City, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...

  • Sales Representative

    3 months ago


    Phenix City, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...


  • Ellicott City, United States DreamCrafters Management Full time $39,000 - $47,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Dreamcrafters Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support...


  • Oklahoma City, United States Greater Lawrence Family Health Center Full time

    Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal...


  • Jersey City, New Jersey, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeEngage with customers in a friendly and professional mannerAssist with inquiries and provide solutionsCollaborate effectively with team members to enhance service deliveryJoin our dynamic team at Domino's Franchise! We are seeking motivated individuals to take on the role of Customer Service Representatives. In this...


  • Valley City, United States BEK Communications Full time

    Job DescriptionJob DescriptionWe are currently seeking qualified candidates for the position of Customer Support Representative (CSR) reporting out of BEK’s Valley City office location. The Customer Support Representative responds to trouble calls and ensures identification and resolutions of customer issues. Highly motivated and customer-oriented, this...


  • Jersey City, United States NEH MARKETING INC Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceHealth insuranceVision insuranceAbout Us: At NEH, we believe in the power of exceptional service and the importance of creating memorable experiences for our customers. Our mission is to deliver top-notch solutions and support, fostering lasting relationships with each interaction. If you are passionate,...


  • Jersey City, United States NEH MARKETING INC Full time

    Job DescriptionJob DescriptionAbout Us: At NEH, we believe in the power of exceptional service and the importance of creating memorable experiences for our customers. Our mission is to deliver top-notch solutions and support, fostering lasting relationships with each interaction. If you are passionate, energetic, and eager to make a difference, we want you...


  • Jersey City, United States CareerPlace Full time

    We are looking for a driven customer service representatives to join our team raising funds for a non profit organization. Training is provide and growth opportunity is available. The representative's responsibilities include setting up fundraising Events, recruiting sponsors and volunteers, and encouraging support through promotional activities. You should...


  • Texas City, United States INGENIOUS.BUILD Full time

    Job DescriptionJob DescriptionAt INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants. Joining INGENIOUS.BUILD means embarking on an...


  • Jersey City, United States TransCore Full time

    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in Union, New Jersey. Summary: Under the direction of the Customer Service Supervisor/Lead, Customer Service Representatives (CSRs) are responsible for quality service and providing accurate information to customers. CSRs accurately open...


  • Jersey City, United States TransCore Full time

    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in Union, New Jersey. Summary: Under the direction of the Customer Service Supervisor/Lead, Customer Service Representatives (CSRs) are responsible for quality service and providing accurate information to customers. CSRs accurately open...


  • Jersey City, United States Angela Scribe Full time

    Job DescriptionJob DescriptionPosition: Customer Service RepresentativeLocation: Jersey City, NJDepartment: Customer ServiceReports to: Customer Service ManagerType: Full-TimeJob Overview:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional...


  • Kansas City, Missouri, United States Coles Supermarkets Australia Pty Ltd Full time

    Customer Support Representative - Coles SupermarketsColes Supermarkets Australia Pty LtdBecome a vital part of our customer service operationsPossession of a valid Australian Driver's License with a clean driving history is essentialAbility to confidently navigate various locationsEngage in physical tasks such as lifting and transporting itemsAvailability...


  • Kansas City, United States Spartan Capital Inc Full time

    Job DescriptionJob DescriptionAre you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers...


  • Oklahoma City, United States Spartan Capital Inc Full time $40,000 - $46,000

    Job DescriptionJob DescriptionAre you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers...


  • Oklahoma City, United States Spartan Capital Inc Full time

    Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the...