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Customer Relations Representative, PSA

3 months ago

Jersey City, United States Pcgs Full time

Customer Relations Representative, PSA (Work Onsite)

We’re looking for a

Customer Relations Representative

to join our PSA Customer Relations team and work onsite. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. The ideal candidate will be a team player who possesses at least

2 years

of strong customer service skills within a customer service environment, problem-solving skills, keen attention to detail, and excellent communication skills. You’ll report to the Customer Relations Supervisor and

work full-time onsite 5 days a week

from our

Jersey City, NJ

office. What You’ll Do: Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally. Collaborate with Operations and other departments to find appropriate solutions for customer responses. Provide accurate, valid, and complete information by using the department protocols to our customers. Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem. Maintain accounts by processing customer adjustments. Continuously update department spreadsheet of incoming orders. Escalate unresolved issues to the appropriate lead/supervisor. Who You Are: High school diploma or equivalent; college degree preferred. You will have at least 2 years of Customer Service experience. You will have strong problem-solving skills. You will have excellent communication skills. You will have excellent listening skills and an empathetic voice and manner. Organized, detail-oriented, and possess strong interpersonal skills. Knowledgeable in Microsoft Word, Excel, and Outlook. Physical Requirements: Walking. Standing. Hand Use. Hourly Rate:

The reasonable estimated hourly rate for this position is $21.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. Reasons To Join Us: Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision. 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals. Vacation: All full-time employees are eligible for paid vacation. Holiday Pay: All regular, full-time employees are eligible for ten company-paid holidays. Employee Discounts: Employees receive discounts on select grading services for approved submissions. Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs. Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities. Candidates must be authorized to work in the United States. Collectors may use e-verify to validate your ability to work legally in the United States. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

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