Guest Services Agent

3 weeks ago

South San Francisco, United States Stonebridge Companies Full time
City, State: South San Francisco, California Starting hourly wage $19.00

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Operate the front desk according to standard operating procedures and with exceptional guest service.
  • Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
  • Check registration (folio) cards for completeness, accuracy, and legibility.
  • Maintain accurate cash sheet. Responsible for cash drawer balancing.
  • Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
  • Know emergency procedures and how to respond.
  • Never say a guest's room number out loud.
  • Be knowledgeable of hotel promotions.
  • Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
  • Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
  • Complete daily reports, audits correspondences etc. as required by your shift.
  • Keep lobby and office area clean at all times,
  • Set wake-up calls as dictated by your shift.
  • Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
  • Take and confirm credit cards for validity and acceptability.
  • Lock and secure area if leaving the front desk, even if it is for a moment
  • Create incident reports for guest injuries / issues when required.
  • Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
  • Take and record reservations with accuracy. Confirm as requested.
  • Resolve guest complaints.
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

  • Demonstrates accuracy and thoroughness.
  • Monitors own work to ensure quality.
  • Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

  • Meets or exceeds productivity standards.
  • Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

  • Responds to requests for service and assistance.
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers.
  • Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

  • Asks for and offers help when needed.
  • Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

  • Takes responsibility for own actions.
  • Performs work with little or no supervision; works independently.
  • Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

* Indoor work environment

* May be exposed to and use of cleaning chemicals throughout the shift

* Minimal to moderate noise levels consistent with hotel environment

Top of Form

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

* Stand more than 2/3 of the time

* Walk less than 1/3 of the time

* Sit less than 1/3 of the time

* Lift up to 15 lbs

* Push / pull up to 10 pounds


Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

  • Guest Service Agent

    3 weeks ago

    San Francisco, California, United States Hotel Spero Full time

    Department: Front Office Job Title: Guest Services AgentFLSA Status: Non-ExemptJob Overview: A Guest Services Agent provide many guest services such as the check-in and check-out process, routing guest requests to appropriate department, securing payment, and more.Reports to: Front Office ManagementDuties and Responsibilities:Serve as Relief Night Auditor...

  • Guest Service Agent

    1 month ago

    San Francisco, United States Hilton San Francisco Union Square Full time

    DescriptionCome join the team at Hilton San Francisco Union Square . Be part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! The team is currently seeking an enthusiastic Guest Service Agent!.The ideal candidate for this role will possess: At least years of 1 experience in Customer Service Previous...

  • Guest Service Agent

    1 month ago

    San Francisco, California, United States Hilton San Francisco Union Square Full time

    Come join the team at Hilton San Francisco Union Square . Be part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list The team is currently seeking an enthusiastic Guest Service Agent.The ideal candidate for this role will possess:At least years of 1 experience in Customer ServicePrevious experience working in...

  • Guest Service Agent

    2 months ago

    San Francisco, United States Viceroy Hotel Group Full time

    ** Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** GUEST01852 Showing 1 location **Job Details** **Description** **HOTEL EMBLEM SAN FRANCISCO** Hotel Emblem San Francisco is inspired by the literature phenomenon and unfettered spirit of the Beat Generation - San Francisco's most celebrated cultural movement of the 20th...

  • Overnight Guest Services Agent

    1 week ago

    San Francisco, California, United States Crestline Hotels & Resorts Full time

    Front Desk AgentWork the 3rd shift (10pm to 6am) Front Desk with Night Audit responsibilities.Availability for weekends and holidays is essential.Position OverviewThe Front Desk Agent plays a crucial role in ensuring a seamless experience for guests during their stay. This position involves assisting guests with the check-in and check-out processes, managing...

  • Guest Service Agent

    10 hours ago

    San Antonio, United States Pyramid Global Hospitality Full time

    A Guest Service Agent (GSA) at a hotel plays a critical role in ensuring a positive and memorable experience for guests. Their primary responsibility is to provide exceptional customer service and assist guests with their needs and inquiries. Below i Guest Service, Agent, Customer Service, Guest, Reservations, Hospitality, Retail

  • Guest Service Agent

    2 months ago

    San Diego, United States Park Hyatt Aviara Full time

    **Guest Service Agent** Hyatt House Hyatt House San Diego/Sorrento Mesa CA - San Diego Guest Services Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis Req ID: SAN026897 Share Guest Service Agent via Email **Summary** HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a...

  • Guest Service Agent

    3 weeks ago

    South Bend, United States Embassy Suites by Hilton South Bend at Notre Dame Full time

    DescriptionThe Embassy Suites by Hilton, located in the vibrant Eddy Street Commons is looking to add a Full-Time Guest Service Agent to their Front Office team. Do you have a heart for service and enjoy working with people? This is a great time to join our award-winning workplace culture that is consistently named among one of the World's Best...

  • Guest Service Agent

    8 hours ago

    San Ramon, United States HYATT Hotels Full time

    We are looking for an enthusiastic and friendly hotel front desk agent to join us at Hyatt House San Ramon! Responsibilities: Checking in and checking out of all hotel guests in a timely, welcoming fashion Manage room bookings through the phone or in Guest Service, Agent, Service, Guest, Retail, Hotel

  • Guest Service Agent

    3 months ago

    San Francisco, United States Holiday Inn Express - San Fran Union Square Full time

    Job DescriptionJob Description*** Prior Hospitality experience is PREFERRED***** ** ** Hiring Bonus for those who are willing to start ASAP ** ** **We have immediate openings for experienced Guest Service Agents/Night Auditors.Must be able to work AM,PM and Night shifts with weekends and holidays.Prior IHG (Opera) experience a plus!JOB PURPOSE:Represents the...

  • Guest Service Agent

    53 minutes ago

    San Francisco, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Services Agent

    12 hours ago

    San Francisco, United States Stonebridge Companies Full time

    City, State: South San Francisco, California Starting hourly wage $19.00 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and...

  • Guest Experience Specialist

    1 week ago

    San Francisco, California, United States Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. As a vital part of our operations, you will be the first point of contact for clients, guests, vendors, tourists, and tenants entering our prestigious buildings. In this role, you will create a welcoming and memorable experience for everyone who...

  • Guest Service Agent

    1 week ago

    San Francisco, United States Sage Restaurant Group Full time

    Hotel Zeppelin is seeking a full-time Guest Service Agent to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zeppelin - A vibrant and vivacious hub that celebrates San Francisco’s counterculture, with a cheeky take on hospitality. Here’s to the rule-breakers, revolutionaries, and renegades who continue to...

  • Guest Service Agent

    3 months ago

    San Jose, United States Signia by Hilton San Jose Full time

    DescriptionJoin our team at Signia San Jose, where our team members enjoy our award-winning Hilton culture, complimentary meals while on shift, and so much more.As a Guest Services Agent, you'll be the first point of contact for our guests. Your responsibilities include greeting and registering guests, ensuring exceptional guest service, and maintaining...

  • Guest Service Agent

    2 weeks ago

    San Diego, United States Embassy Suites by Hilton San Diego La Jolla Full time

    DescriptionLocated across Westfield UTC Mall and one mile from the UTC Trolley Station is where you will find the Embassy Suites by Hilton San Diego La Jolla where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount...

  • Guest Service Agent

    11 hours ago

    San Antonio, United States Hilton Garden Inn San Antonio Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Relief Night Auditor

    3 months ago

    San Francisco, United States Viceroy Hotel Group Full time

    ** Relief Night Auditor / Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** RELIE01857 Showing 1 location **Job Details** **Description** Located at the iconic convergence of San Franciscos Union Square, SoMa and Financial Districts, Hotel Zetta is perfectly situated to experience the best of San Franciscos fashion, arts,...

  • Airport Guest Service Agent San Francisco

    3 months ago

    San Francisco, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent San Francisco Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in San Francisco, California!** At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we...

  • Guest Service Agent

    4 weeks ago

    San Francisco, United States Hilton Worldwide Full time

    Job Description - Guest Service Agent - Hilton San Francisco Union Square (HOT0AV4J) Job Number: HOT0AV4J Work Locations: Hilton San Francisco – Union Square 333 O'Farrell Street San Francisco 94102 Come join the team at Hilton San Francisco Union Square. Be part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best...