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Field Service Dispatcher

2 months ago

Tuscaloosa, United States Thompson Tractor Full time

The Field Service Dispatch Clerk is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, and other duties not specified.

  • Handle incoming phone calls to the branch
  • Produce quotations and estimates
  • Take and deliver messages to branch personnel
  • Effectively communicate with Service Department Personnel to address customer needs
  • Assign jobs to Shop Technicians
  • Dispatch Field Service Technicians
  • Open and properly segment work orders applying correct codes and tax information
  • Handle closing of work orders in a timely fashion
  • Adjust service technician time when necessary
  • Obtain Purchase Orders from customers as required
  • Responsible for charging his/her time to work orders


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)