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Employee Engagement Representative

4 months ago

Jacksonville, United States ESS Full time

Employee Engagement Representative

Do you enjoy talking with people, problem-solving and a fast-paced environment? If so, then the Support Specialist role in our Employee Engagement department might be the perfect fit for you

Do you want to be a part of something BIG? Do you have a passion for education? Do you want to impact the lives of students? As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, paraprofessionals, and other school support staff. Over the last 22 years, we have innovated education staffing to provide dynamic solutions to school districts and professional opportunities to passionate educators. Our team serves over 5 million students with a pool of 85,000 substitute and permanent employees throughout 34 states. Internally, the ESS team is comprised of 650 individuals with a passion for education working together to ensure our 900 partner districts experience valuable education every day.

At ESS our motto is, "Every day counts" We take opportunities every day to grow and better our company as well as our employees.

The successful candidate will be responsible for providing exceptional service, telephone and email support to our substitute teachers/support staff in an inbound call center environment

Qualifications:

  • A minimum of 1 year customer service experience
  • Previous call center experience preferred
  • Excellent oral and written communication skills
  • Ability to thrive in a fast-paced, rapidly changing environment
  • Demonstrates a high level of accuracy in data entry
  • Proficiency in Microsoft Office and has to the ability to quickly learn new software
  • Demonstrates effective multi-tasking skills

ESS Advantages

  • Monday - Friday Schedule
  • Medical, Dental, Vision, Life, Short/Long term Disability, FSA/HSA, 401k
  • Ancillary benefits
  • Help to improve the education of every student, every day
  • Paid bi-weekly
  • Paid sick, PTO, Vacation, and Volunteer time off
  • Nine paid holidays
  • Positive work environment
  • Incredibly fun co-workers
  • Periodic team building events
  • Work-life balance