Current jobs related to Technical Support Representative - Bridgeport - Citynet

  • Technical Support Representative

    1 month ago

    Bridgeport, United States Citynet Full time

    *Please note that this position requires in-person work at our Bridgeport, WV, officeDefinition of the position: At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer...

  • Technical Support Representative

    7 days ago

    Bridgeport, West Virginia, United States Citynet LLC Full time

    Job DescriptionAt Citynet LLC, we are seeking a highly skilled and dedicated Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Answering incoming calls and resolving customer inquiries and...

  • Technical Support Specialist

    7 days ago

    Bridgeport, Connecticut, United States Yale New Haven Health Full time

    At Yale New Haven Health, we strive to provide exceptional patient care and treatment. As a key member of our team, the Technical Supporter plays a vital role in ensuring the smooth operation of our diagnostic procedures.Key Responsibilities:Prepare the diagnostic room with necessary supplies and equipment for procedures.Perform clerical duties as necessary...

  • Customer Support Representative

    1 month ago

    Bridgeport, United States Flowserve Full time

    The Customer Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The successful candidate will be able to work effe Support, Representative, Customer Experience, Sales Engineer, Sales Leader, Application Engineer, Retail

  • Technical Services Specialist

    2 weeks ago

    Bridgeport, West Virginia, United States KLX Energy Services Full time

    Technical Services - Fishing Job DescriptionKLX Energy Services LLC is seeking a highly skilled Technical Services - Fishing professional to join our team in Bridgeport, WV.Job SummaryWe are looking for a technical expert to participate in the planning, execution, and management of all phases of any job to ensure delivery of services according to client...

  • Customer Support Representative

    4 weeks ago

    Bridgeport, United States Flowserve Full time

    The security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “@flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels...

  • Technical Services

    3 weeks ago

    Bridgeport, United States KLX Energy Services Full time

    KLX Energy Services LLC provides a broad range of technical solutions and equipment to our customers. We provide the right people, best equipment and most convenient locations to deliver expert energy services for every phase of the wellsite. This includes drilling, completions, re-fracing, production, workover, and plug and abandonment. From technical...

  • Salesforce Technical Architect

    4 weeks ago

    Bridgeport, Connecticut, United States Siri InfoSolutions Inc Full time

    Job Title: Salesforce Technical ArchitectSalesforce Technical Architect is a key role at Siri InfoSolutions Inc, responsible for designing and delivering enterprise-level Salesforce solutions.Key Responsibilities:Minimum 8-12 years of experience in successful software project implementations related to CRM/Service Cloud Business scenarios.At least 7 years of...

  • Retail Customer Service Representative

    3 months ago

    Bridgeport, United States Coastal Connections Inc Full time

    We are seeking a friendly, outgoing, and determined team player to join our team as a Retail Customer Service Representative and help us launch a new retail customer service campaign. We partner with big box retailers to increase brand awareness, promote products, provide customer service, and close sales for our clientele. As the Retail Customer Service...

  • Customer Support and Sales Representative

    1 month ago

    Bridgeport, Connecticut, United States LMG Connecticut Full time

    Job OverviewLimitless Management Group (LMG Connecticut) is seeking a highly motivated and results-driven Customer Support and Sales Representative to join our team. As a key member of our sales team, you will be responsible for driving sales growth, building strong relationships with clients, and providing exceptional customer service.Key...

  • Technical Specialist 1

    4 months ago

    Bridgeport, United States GAI Consultants Full time

    Description GAI Consultants, Inc. is seeking a Civil Technical Specialist to work within our Civil and Environmental Business Sector. The successful candidate will enjoy working in a challenging, fast-paced, and team-oriented environment that will utilize their related experience to develop professionally and grow in today's global environment. This position...

  • Sales and Service Representative

    2 weeks ago

    Bridgeport, Texas, United States Championx Full time

    Job Title: Sales and Service RepresentativeChampionX is seeking a highly motivated and experienced Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for promoting and marketing our products and services to oil and gas companies, managing customer relationships, and executing sales plans within...

  • Sales Support Specialist

    2 weeks ago

    Bridgeport, Connecticut, United States Limitless Management Group Full time

    {"h1":"Sales Support Representative","p":"At Limitless Management Group, we are seeking a highly motivated and results-driven Sales Support Representative to join our sales team. As a Sales Support Representative, you will be responsible for building relationships with potential customers, providing individualized customer service, and ensuring that our...

  • IT Support Specialist

    2 weeks ago

    Bridgeport, Connecticut, United States Johnson Service Group Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team at Johnson Service Group. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure. Your responsibilities will include maintaining and improving our technical systems, providing technical support to...

  • Clinical Support Specialist

    2 weeks ago

    Bridgeport, Connecticut, United States WVU Medicine Full time

    About the RoleWe are seeking a highly skilled and compassionate Clinical Support Specialist to join our team at WVU Medicine. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and supporting the clinical operations of our nursing unit.Key ResponsibilitiesAssist with directing the flow of activities...

  • Application Support Specialist

    4 weeks ago

    Bridgeport, Connecticut, United States Antero Resources Full time

    Job SummaryWe are seeking a highly skilled Application Analyst to join our team at Antero Resources. As an Application Analyst, you will be responsible for providing technical and business support to local and remote end users for assigned business applications.Key ResponsibilitiesProvide technical and business support to end users for assigned business...

  • Sales Support Specialist

    2 weeks ago

    Bridgeport, Connecticut, United States Arnolds Office Furniture Full time

    Job Title: Sales Support SpecialistWe are seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in supporting our Sales Representatives in their daily activities, ensuring they have the necessary tools and resources to succeed.Key Responsibilities:Provide timely and personalized...

  • Sales Representative

    4 weeks ago

    Bridgeport, Connecticut, United States Sales Focus Inc. Full time

    Unlock Your Earnings Potential as an Outside Sales RepresentativeAre you a driven and results-oriented sales professional looking for a challenging and rewarding role? Do you thrive in a fast-paced, dynamic environment where every interaction leads to new opportunities? We're seeking an Outside Sales Representative to join our team at Sales Focus Inc.,...

  • Application Support Specialist

    4 weeks ago

    Bridgeport, West Virginia, United States Antero Resources Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at Antero Resources. As a key member of our IT department, you will be responsible for providing technical support and expertise to our end-users, ensuring the smooth operation of our business applications.Key ResponsibilitiesProvide technical support and training to...

  • Desktop Support Specialist

    2 weeks ago

    Bridgeport, Connecticut, United States Randstad Full time

    Job SummaryWe are seeking a skilled Desktop Support Technician to join our team at Randstad Digital. As a Desktop Support Technician, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, and mobile devices.Key ResponsibilitiesProvide technical assistance and support for...

Technical Support Representative

2 months ago

Bridgeport, United States Citynet Full time
Job description

Definition of the position:

*This position isn't remote; it's based in our Bridgeport, WV office.

At Citynet, we listen to our customers We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology.

Citynet is a growing, regional, full-service provider of telecommunications services and business technology solutions. Headquartered in Bridgeport, WV, we also have offices in Charleston and Morgantown, WV; Cincinnati and Columbus, OH & Pittsburgh, PA.

Essential Functions and Responsibilities of the position:

Incoming calls- The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, & other business solutions.

Callbacks- A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage.

Past Due/ACH Return calls- A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill.

Collections call- A Technical Support Center Representative is responsible for calling

Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid.

Check Processing- A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx.

Invoicing- A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer's invoice inside. Afterward, sealing and stamping the envelope to be mailed out.

Assigned Tickets- Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner.

Monitor NetPulse Alerts- The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer's account.

Maintenance Notifications- The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors.

Network Monitoring- The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner.

Transport/Voice Ticketing- The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue.

Digital Phone Shipping- The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner.

Global Mailboxes- The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed.

Midnight Shift Report- The Technical Support Center Representative is responsible for creating a

Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance.

Kitchen Duties- The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen & Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher.

Qualifications required for the position:

A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred.

Work Environment:

This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary.

Additional Responsibilities:

This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed.

Personal Characteristics:

The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask.

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Long term disability
  • Paid time off
  • Vision insurance