Application Support Specialist

4 days ago


Bridgeport, West Virginia, United States Antero Resources Full time
Job Summary

We are seeking a highly skilled Application Support Specialist to join our team at Antero Resources. As a key member of our IT department, you will be responsible for providing technical support and expertise to our end-users, ensuring the smooth operation of our business applications.

Key Responsibilities
  • Provide technical support and training to end-users on our business applications, including troubleshooting and resolving issues.
  • Manage the lifecycle of our supported applications, including configuration, maintenance, security management, licensing, and renewals.
  • Collaborate with vendors to understand application roadmaps, identify potential issues, and recommend solutions to improve efficiency.
  • Ensure compliance with internal IT processes, security policies, and controls established for in-scope SOX information systems.
  • Participate in the collection and provisioning of internal controls information to the IT Compliance Team to fulfill audit requests for SOX.
  • Establish and maintain system-related documentation, including architecture and data flow diagrams, business application guides, process and support manuals, application roadmaps, and run books.
  • Administer application changes through the change control process, including test planning, test execution, test result documentation, obtaining appropriate signoff from business and IT approvers, change promotion, and monitoring impact of changes.
Requirements
  • High School Diploma or equivalent.
  • At least six (6) years of experience providing direct Tier II and III level support to end-users of technical applications.
  • At least five (5) years of experience with Microsoft SQL Server 2018 and above, SQL scripting, ODBC, DNS, TCP/IP, and Windows operating systems.
  • Experience with MS Office applications: Word, Excel, PowerPoint, and Visio.
  • Experience with the use and application of reporting tools (i.e. Scheduler, SSRS, Spotfire, Crystal Reports).
Core Competencies
  • Ability to communicate clearly in verbal and written form with both non-technical users and technical Information Technology functions and vendor support.
  • Demonstrate consistent, logical, and rational approach to issues. Ability to evaluate issues and drive to the most appropriate resolution.
  • Learn applications from a technical support and users' viewpoints.
  • Strong understanding of computer equipment and peripherals, and networking fundamentals.
  • Knowledge of change management controls, processes, and procedures.
  • Ability to manage multiple tasks and apply appropriate priorities through the application of basic project management techniques and principles.
  • Must be self-reliant, self-motivated, and able to work well in a dynamic team environment.
  • Behave in accordance with rules of conduct and a good work ethic.


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