Customer Support Representative

6 days ago

Bridgeport, United States Flowserve Full time

The security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “@flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels is likely fraudulent. Job Title: Customer Support Representative Location: City, State, Country ID: R-11625 Job Category: Sales Job Type: Full time If a culture of excellence, innovation, and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. Here, your opportunity for professional development and industry-leading rewards will be supported by our foundational commitments to the values of people first, integrity, and safety. Role Summary: The Customer Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to support our customers. The SSRs will work closely with Sales Engineers and Application Engineers to satisfy our customers' needs. Responsibilities: Customer focused with a results-driven mindset. Respond to phone and email inquiries for pricing, parts availability, order status, expedite requests, etc. Process orders, quotations, and change orders quickly and accurately. Discuss and negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Resolve Accounts Receivable issues with the ability to assert specific terms and apply credits and discounts as required. Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms. Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience. Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts. Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement. Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders. In collaboration with Sales leadership team, ensure continuous improvement projects are executed and delivered to meet objectives. Support 30 day/ quarterly sales forecast and monthly outlook processes. Other duties as assigned. Requirements: Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach. Proficiency in Microsoft Office package. Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, etc.). Preferred Experience / Skills: Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision. Experience with customer relationship management. Experience in pricing, contract review, and SAP (or similar ERP system). AS or AA Degree and/or 3-5 years relevant experience. Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits. Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. #J-18808-Ljbffr

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