Bilingual Customer Service Representative

3 days ago


san francisco, United States Insight Global Full time

Insight Global is seeking a Remote Customer Support Representative for a telehealth and nutrition client based out of San Francisco. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them reschedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of support that most people will have, so your ability to connect with people is crucial.


The shift will be Tuesday- Saturday from 8AM-5PM

The main responsibilities include:

· Answer inbound calls from members and address any questions they have

· Reschedule and schedule appointments for members when requested on the call

· "Upsell" by scheduling packages of visits while members are on the phone

· Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment

· Assist Registered Dietitians with scheduling and rescheduling members as needed

· Address any questions or concerns that members may have about tele-nutrition


Required Skills and Experience

Must have reliable personal computer or laptop running Windows 11 OR the MacOS 12.7.4 or higher (company is no longer providing equipment)

Minimum of 6 months of experience working remotely in an inbound customer support or inbound sales support role where they were required to UPSELL a product, service, or upgrade.

Bilingual in English and Spanish (OR Bilingual in English and Farsi)

Experience in a high-volume inbound environment with the ability to be on the phone all day

Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds

Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities

Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, and things are constantly changing

Nice to Have Skills and Experience

Experience with Zendesk or Athena Health

Proficient in Google Suite applications

Previous experience working in healthcare/ wellness company or a strong passion for health, wellness, and fitness



  • San Antonio, United States Customer Service Representative Full time

    Seeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...


  • San Francisco, United States Insight Global Full time

    Insight Global is seeking a Remote Customer Support Representative for a telehealth and nutrition client based out of San Francisco. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle. As a member of their support team, you will play a crucial role in this mission. You will be at...


  • San Francisco, United States Insight Global Full time

    Insight Global is seeking a Remote Customer Support Representative for a telehealth and nutrition client based out of San Francisco. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle. As a member of their support team, you will play a crucial role in this mission. You will be at...


  • San Antonio, Texas, United States Vericast Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Vericast, a leading marketing solutions company. As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences and providing top-notch support to our clients.About the CompanyVericast is a premier...


  • San Francisco, California, United States TTEC Full time

    Unlock Your Potential with TTECWe're seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our clients.About the RoleAs a Bilingual Customer Service Representative, you will be responsible...


  • San Antonio, Texas, United States Collabera Full time

    About the JobCollabera is seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for resolving sensitive customer inquiries and complaints in a timely and professional manner.Key ResponsibilitiesContribute to the resolution of customer complaints and...


  • San Jacinto, United States Kemper Full time

    Bilingual Customer Service Representative Location(s): Phoenix, Arizona Details: Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal...


  • San Antonio, Texas, United States Randstad Full time

    Company Overview: Randstad is a leading staffing agency dedicated to connecting talented individuals with reputable organizations. We pride ourselves on understanding the unique needs of both our clients and candidates.Position Summary: We are currently looking for dependable customer service representatives who are bilingual in English and Spanish. This...


  • San Francisco, United States Spectraforce Technologies Full time

    Job Summary Join us as a Bilingual Healthcare Customer Service Representative, where you'll play a crucial role in enhancing customer experiences with empathy and professionalism.What You'll Be Doing Do you have a passion for helping others and providing them with peace of mind? Whether you're quickly answering customer queries, compassionately consulting...


  • San Antonio, Texas, United States Total Quality Logistics Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our 2nd Shift Customer Service team as a Bilingual Customer Service Representative. As a key member of our team, you will serve as the liaison between our sales department and our transportation partners, ensuring seamless communication and resolving any issues that may...


  • San Francisco, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Japanese-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture...


  • San Francisco, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Japanese-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture...


  • San Antonio, Texas, United States Total Quality Logistics Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our 2nd Shift Customer Service team as a Bilingual Customer Service Representative. As a key member of our team, you will be the liaison between our sales department and our transportation partners, ensuring seamless communication and resolving any issues that may...


  • San Francisco, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company...


  • San Francisco, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company...


  • San Antonio, United States Ivan Cosme - State Farm Agency Full time

    Job DescriptionJob Description Ivan Cosme - State Farm Agency, located in San Antonio, TX is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Customer Service Representative. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! We seek an...


  • San Francisco, California, United States ATX Learning Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ATX Learning. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.Key Responsibilities:Respond to customer inquiries and...


  • San Francisco, California, United States Granite Credit Union Full time

    About Granite Credit UnionSince 1935, we've been serving as a reliable financial service provider for our community. We were founded by educators and, like them, we strive to ask the right questions to provide our members with the right answers. We take pride in being part of our members' financial success and being seen as financial experts. We work hard...


  • San Juan, United States Conduent Business Solutions of Puerto Rico, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • San Juan, United States Conduent Business Solutions of Puerto Rico, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...