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Consumer Banking
2 months ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
The incumbent will be responsible for a portfolio of process, enablement and execution initiatives that support an effective and sustainable client management process in or Financial Centers, that enables us to deliver on our purpose to make financial lives better through the power of every connection, leading to responsible growth.
Responsibilities:
- Works within our Risk Framework, to provide leaders and teams with tools and resources to effectively deliver and lead, coach and manage an effective client engagement experience
- Acts as consumer banking client management process SME in cross-organizational workgroups/forums
- Proactively identifies and acts on emerging issues/opportunities to improve client/associate experience, engaging requisite partners and leveraging data and available information
- Collaborates with key partners across the business on programs/initiatives, taking lead in defining process and enablement requirements, current capability and readiness requirements to effectively engage with clients and deliver
- Develops effective and measurable execution plans including monitoring effectiveness and quickly responding to gaps/opportunities
- Maintains close alignment and partnership with Financial Center Performance Management, Divisional and FC specialist teams, supports execution and sustainment of client management and engagement practices
- Demonstrates critical thinking and leverages findings and data to make informed decisions/recommendations
- 10+ years of business experience, with a track record of proven results
• Excellent communication skills including ability to create and present compelling presentations to audiences that span senior management to FLU
• Deep knowledge and understanding of Preferred business and Financial Center channel operating model
• Extensive experience creating effective enablement, process, measurement and execution plans to deliver on our client strategy
• Experience developing and managing project plans, managing multiple priorities/projects simultaneously, and resolving prioritization/resource challenges/conflicts
• Demonstrated ability to build and maintain productive partnerships across the organization and drive to consensus
• Track record of making sound decisions acting with courage and conviction; proactively confidently asking for input, accepting and acting-on coaching
• Ability to influence to the desired outcome, without direct authority
• Technical expertise including, Powerpoint, Webex suite, proficient in Excel, proprietary FC systems/platforms
- 5 - 10 years of consumer banking/Financial Center leadership experience
- Hands on experience with core FC platform systems and processes
Shift:
1st shift (United States of America)
Hours Per Week:
40
