Customer Support Agent

2 weeks ago

New York, United States Wonder Distribution, LLC Full time

**Customer Support Agent**

at Wonder New York, NY Wonder is a fast-growing food-tech startup thats raising the bar on the role food plays in peoples lives. Were creating an on-demand dining experience where customers can receive high-quality meals perfectly prepared and served to their doorsteps within minutes. We partner with the best restaurants and chefs across a diverse range of cuisines to offer access to the worlds most delicious foodanytime, anywhere. Meals are prepared in Wonder kitchens and finished by onboard chefs deployed in our customized mobile kitchens. If you join our team, youll work in a supportive and collaborative environment where our culture and our valuesMastery, Compassion, and Courageare taken as seriously as delivering an incredible experience for our customers. Wonder is led by a team of experienced entrepreneurs including some of the most accomplished leaders and operators in the technology, culinary, and logistics industries. Backed by top-tier venture capitalists, were moving quickly to pioneer the future of food.

About the role

Were looking for a detail-oriented and service driven Customer Support Agent to be one of the first additions to our Customer Experience team The Customer Experience team will play an irreplaceable role in the success of our new business working on the front lines with our customers to spread our passion for a better at home dining experience. Your day to day responsibilities will consist of communicating with our customers on multiple platforms including email, chat & phone.

We are a proactive customer facing business looking to build a best-in-class team whose passion to serve our customer is a top priority.

* Deliver exceptional service to customers over the phone, by email, and live chat

* Become an expert in our internal management system in order to efficiently respond to requests and maintain strong customer relationships

* Use our communication software to interact with your teammates, management, and other departments

* Document all inquiries within Zendesk to produce clean data

* Manage time effectively; meet personal and department goals

* Compensation: $20/hour plus benefits

* Must live in the Tri-State Area (NY, NJ, PA)

The experience you have

* Extremely organized with strong attention to detail

* Able to think outside the box and solve problems creatively

* Eager to learn new technology and proficient in navigating multiple tabs and windows

* Energized and motivated by a fast-growing business that is constantly evolving

* Strong written and verbal skills

* Empathetic with an ability to adapt your communication style to your audience

* You're prepared to work full-time hours on a rotating schedule (including night, weekends and holidays)

* You have appropriate remote work set-up - such as quiet space, and stable internet connection

* Passionate about our mission of changing the way people eat

Benefits

We offer great compensation packages including 401K, medical, dental, and vision plans. Not to mention, all of the training and food talk you can dream of with endless learning and development opportunities to advance your career.

*Note: Some of our benefits vary by state and depend on the number of hours you work.*

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

**We look forward to hearing from you We'll contact you via email or text to schedule interviews and share information about your candidacy.**

**Voluntary Self-Identification Questionnaire** We're striving to build a diverse workforce and create an environment that's more enriching, more rewarding, and more innovative, where everyone feels safe to express their opinions, share their viewpoints and ideas, and be their best selves at work. Additionally, the Equal Employment Opportunity Commission (EEOC) requires that we collect certain demographic information about applicants.

We encourage to you to participate in the following survey so we can learn more about the people who want to work with us and track our efforts to hire with a focus on diversity, equity, and inclusion. We must have a variety of perspectives, backgrounds, and experiences at the table in order to make more informed decisions and find elegant solutions for our customers.

We guarantee your answers will be completely anonymous and not linked to your application at any stage of the interview process.

(Select one) *

Female

Male

Non-binary

I prefer to self-describe

I don't wish to answer

(Select one) *

Yes

No

I prefer to self-describe

I don't wish to answer

(Select one) *

Black or African American

Hispanic or Latinx

Indigenous Peoples, Native American, Alaska Native

Middle Eastern or North African

Native Hawaiian or other Pacific Islanders

East Asian

South Asian

Southeast Asian

White

Two or more

I prefer to self-describe

I don't wish to answer

(Select one) *

Yes

No

I prefer to self-describe

I don't wish to answer

(Select one) *

18-25

26-40

41-55

56-65

66+

I don't wish to answer

(Select one) *

Yes

No

My spouse or domestic partner has served in the U.S. military

I don't wish to answer

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