zendesk customer service

Found in: beBee jobs US - 3 weeks ago


New York, New York, United States Stock Executive Search Full time
zendesk customer service coordinator
We are currently seeking Someone who has experience with Zendesk customer serivce person to join our team.

As a Zendesk custmer you will be responsible for overseeing and managing some aspects of the Zendesk platform, ensuring the highest level of customer support and satisfaction.


Responsibilities:
Manage and optimize our Zendesk platform to ensure efficient ticket management and resolution
Train and onboard new support agents on Zendesk best practices and workflows
Monitor and analyze customer support metrics to identify areas for improvement
Implement and maintain automated workflows and macros to streamline support processes
Collaborate with cross-functional teams to identify and address customer pain points
Stay up-to-date with Zendesk updates and new features to maximize platform capabilities

Requirements:
Strong knowledge of Zendesk platform and its features
Excellent problem-solving and communication skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Experience with training and onboarding support agents

We offer competitive compensation and benefits package, along with opportunities for growth and development. If you have the skills and experience we are looking for, we would love to hear from you
To apply, please send your resume and cover letter
We thank all applicants for their interest, but only those selected for an interview will be contacted."

PLEASE INCLUDE DESIRED SALARY- FIVE DAYS IN THE CITY IN OFFICE- NOT REMOTE
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