Enterprise Customer Success Manager
6 days ago
We're looking for a talented and experienced Enterprise Customer Success Manager to join our Customer Success Team. As an Enterprise CSM, you will be a key advocate for our customers, ensuring they achieve maximum value from our platform. You will develop and maintain strong relationships with our enterprise clients, acting as their primary point of contact and trusted advisor. Your role will involve understanding their business objectives, providing strategic guidance, and ensuring their successful onboarding, adoption, and ongoing satisfaction with our products and services. Responsibilities Understand customer business objectives and needs, develop tailored success plans to help them achieve these goals, and regularly review progress towards those goals through check-ins and business reviews. Become a trusted advisor to customers throughout their onboarding, rollout, adoption, and renewal/expansion of CaptivateIQ. Serve as a subject matter expert on CaptivateIQ’s platform and provide ongoing best practice use cases of CaptivateIQ based on the understanding of customers' business, needs, and desired outcomes. Advocate for customer needs and requirements within the company, influencing product development and roadmap, as well as service improvements. Monitor customer usage and adoption of the platform, identifying opportunities for improvement and growth. Proactively identify and address any issues or challenges customers may face, providing solutions and best practices, and partnering with internal stakeholders to address those challenges in a proactive and timely manner. Drive customer retention and renewal efforts, ensuring high customer satisfaction and loyalty. Negotiate contract renewals and extensions, ensuring continued partnership and success. Identify upsell and cross-sell opportunities within assigned accounts, collaborating with internal stakeholders to expand account value. Qualifications 5+ years of experience in customer success, account management, or a related role, in a SaaS environment. Proven track record of managing and growing enterprise-level customer relationships ($100k+ ARR). Strong communication, presentation, and negotiation skills, with the ability to influence stakeholders at all levels. Highly organized, self-motivated, and able to work independently in a fast-paced environment. Aptitude to understand a technical product and to effectively speak to product features with customers. A problem solver end to end with an ability to think strategically and structure complex issues into digestible frameworks, and follow up with strong execution. Experience with incentive compensation management, sales performance management, or related fields is highly desirable. #J-18808-Ljbffr
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Senior Customer Success Manager
3 weeks ago
Des Moines, Iowa, United States Motorola Solutions Full timeUnlock Customer Success with Motorola SolutionsAt Motorola Solutions, we're dedicated to helping public safety agencies and enterprises achieve their goals through innovative technology solutions. As a Senior Customer Success Manager, you'll play a critical role in driving user adoption and satisfaction, ensuring high customer retention, and forging strong...
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Senior Customer Success Manager
2 weeks ago
Des Moines, Iowa, United States Motorola Solutions Full timeJob DescriptionAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Senior Customer Success Manager, you'll play a critical role in driving user adoption and satisfaction, ensuring high customer retention, and forging highly effective customer partnerships.Key ResponsibilitiesEngage with customers through...
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Senior Customer Success Manager
6 days ago
Des Moines, United States Menlo Ventures Management, L.P Full timeAs Relyance AI’s Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint...
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Senior Customer Success Manager
6 days ago
Des Moines, United States Menlo Ventures Full timeAs Relyance AI’s Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint...
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Customer Success Technical Architect
2 weeks ago
Des Moines, Iowa, United States Confluent Full timeAbout the RoleConfluent is seeking a highly skilled Customer Success Technical Architect to join our team. As a trusted technical advisor, you will work closely with our customers to ensure their success and retention, while also driving expansion and growth.The primary objective of this role is to provide technical guidance and support to our customers,...
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Senior Customer Success Manager
3 weeks ago
Des Moines, Iowa, United States Motorola Solutions Full timeUnlock Your Potential as a Senior Customer Success ManagerAt Motorola Solutions, we're driven by a shared purpose - to help people be their best in the moments that matter. As a Senior Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals and maximize the value of our solutions.Key Responsibilities:Develop and...
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Customer Success Intern
5 days ago
Des Moines, Iowa, United States American Enterprise Group Full timeJob SummaryThis internship provides a unique opportunity to learn and grow with our Customer Success team. As a Customer Success Intern, you will work on a variety of projects, developing important skills and gaining professional experience. You will participate in a well-rounded internship program, gaining real-world experience that supplements traditional...
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Sales Management Trainee Internship
5 days ago
Des Moines, Iowa, United States Enterprise Full timeUnlock Your Potential with EnterpriseAre you a driven and ambitious student looking to gain valuable business and leadership skills? Our Enterprise Management Internship is the perfect opportunity to take your career to the next level.What to ExpectAs a Management Intern, you will be immersed in a dynamic and fast-paced environment where you will have the...
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Enterprise Portfolio Manager
1 month ago
Des Moines, United States Wellmark Full timeCompany DescriptionWhy Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we've built our reputation on over 80 years' worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors-our members. If you're passionate about joining an organization...
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Customer Experience Representative
2 days ago
Des Moines, Iowa, United States Enterprise Holdings Full timeJob Title: Customer Experience RepresentativeAt Enterprise Holdings, we are committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Experience Representative, you will play a key role in delivering this experience by providing friendly, efficient, and professional service to our...
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Customer Service Ambassador
4 weeks ago
Des Moines, Iowa, United States Enterprise Holdings Full timeAbout the RoleEnterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesMeet and Greet Customers:...
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Head of Customer Success
1 month ago
Des Moines, United States Rezilient Health Full timeWe're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. Because we virtually beam our doctors into our CloudClinics, our members can choose their doctor based on their preferences, not their location, for a completely...
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Customer Success Manager
2 days ago
Des Moines, Iowa, United States General Motors Full timeJob DescriptionRemote Opportunity:This role allows for remote work, with occasional visits to customer accounts in the Southeast, North Central, and South-Central regions.About the Role:As an EV Customer Success Manager at General Motors, you will be responsible for guiding customers through the seamless integration and adoption of our comprehensive...
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Customer Success Advocate
7 days ago
Des Moines, Iowa, United States Collabra Technology Full timeJob OverviewWe are seeking a highly skilled Customer Success Partner to join our dynamic team at Collabra Technology. As a key member of our customer success team, you will play a vital role in delivering exceptional customer experiences and driving business growth through proactive customer engagement and support.Key ResponsibilitiesDevelop and maintain...
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Customer Experience Representative
1 week ago
Des Moines, Iowa, United States Enterprise Mobility Inc Full timeOverviewAt Enterprise Mobility Inc, we're committed to providing exceptional customer experiences and opportunities for growth. As a Customer Experience Representative, you'll play a key role in delivering top-notch service to our customers, ensuring their needs are met and exceeded.ResponsibilitiesProvide friendly and efficient customer service,...
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Enterprise Architecture Lead
2 weeks ago
Des Moines, Iowa, United States Principal Financial Group Full timeAbout the RoleWe are seeking a highly skilled Enterprise Architecture Lead to join our team at Principal Financial Group. As a key member of our Principal Enterprise Architecture team, you will be responsible for leading the development of architecture planning and technology strategy for Enterprise Information Security & Risk platforms.This is a hands-on...
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Enterprise Architect
2 weeks ago
Des Moines, Iowa, United States Raytheon Full timeLead Transformation and Drive Business OutcomesWe are seeking a highly skilled Enterprise Architect to join our Digital Technology team, leading the customer-facing applications space. As a key member of our team, you will champion business outcomes, push technical boundaries, and deliver exceptional customer experience across Collins Aerospace.Key...
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Enterprise Program Director
1 month ago
Des Moines, Iowa, United States Wellmark Full timeJob DescriptionJob Title: Enterprise Portfolio ManagerCompany: WellmarkLocation: RemoteJob Type: Full-timeAbout Us:Wellmark is a leading health insurance company dedicated to providing innovative solutions to its members. We are seeking an experienced Enterprise Portfolio Manager to join our team and drive business transformation.Job Summary:We are looking...
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Cardiology Physician
1 month ago
Des Moines, Iowa, United States Enterprise Medical Recruiting Full time**About the Opportunity**Enterprise Medical Recruiting is proud to partner with one of the largest physician-owned/governed multi-specialty groups in the Midwest to recruit a highly skilled Non-Invasive Cardiologist to join its esteemed Heart and Vascular team.**Key Highlights**Collegial physician community with a strong focus on teamwork and...
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Enterprise Sales Professional
3 weeks ago
Des Moines, Iowa, United States Gartner Full timeAbout the RoleThe Enterprise Sales Professional will be responsible for driving growth and expansion of existing client relationships, as well as identifying and pursuing new business opportunities. This role requires a consultative approach, working closely with C-level executives to develop and implement effective strategies that maximize the value...