Senior Customer Success Manager
6 days ago
As Relyance AI’s Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint success plans with them to ensure there is a clear plan in place to achieve the challenges customers are looking to solve using Relyance. This is a remote role, but candidate must be located in TX, MO, OK, IL. As a Senior Customer Success Manager, your role will include: Conducting check-in meetings for tactical items and performing business reviews with C-level executives / decision-makers to align on their objectives and business outcomes. Understand customer workflows and proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success. Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.). Becoming a Relyance AI product expert. Identify process gaps, templatize, and implement playbooks to scale and optimize the Relyance AI customer success function. Collaborate with the Sales team to manage deals, renewals, and expansions. Actively participate in shaping the future of the Customer Success organization at Relyance AI. This role could be a fit for you if you bring: 5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products. Curiosity. This role will challenge your technical and domain-specific skills, and having a healthy dose of curiosity about the modern technology stack, and the current privacy landscape will set you up for success. A growth mindset and are willing to think from first principles. Ability to break down big problems / ambiguous goals into smaller actionable steps. A bias for creating clarity (for internal stakeholders and customers) and strong project management skills will be a key part of this role. Empathy for customer workflows and the ability to dig deep. Making customers successful makes you successful. Past technical experience in some capacity and find modern technology stacks fascinating. Bonus points for: Privacy experience (GDPR, CCPA, GRC, etc.) in some capacity. Experience with code in your past experience/school or a side project or technical SaaS implementation experience. While coding will not be a part of this role, the willingness and curiosity to lean into different technology stacks and work with technical stakeholders will set you up for success. Who are we? Using machine learning, Relyance AI builds a dynamic, real-time data inventory and map so you can monitor how personal data moves through your code, applications, infrastructure, and to third-party vendors. We exist because we believe innovation is fundamental to human progress. We build for people—our customers, our team, and the global community. Our core values brought us into existence, and they’re the motor that keeps us running. GLOBAL IMPACT | Think big. Beyond borders. TRUST | Lost easily. Built carefully. CRITICAL THINKING | Critical eye. Critical mind. CUSTOMER | Redefine satisfaction. Build loyalty. PERSISTENCE | Celebrate failure. Keep going. TEAM | Fast alone. Far together. DIVERSITY | We win through representation and inclusion. Relyance AI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $125,000 to $148,000. #J-18808-Ljbffr
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Senior Customer Success Manager
3 weeks ago
Des Moines, Iowa, United States Motorola Solutions Full timeUnlock Your Potential as a Senior Customer Success ManagerAt Motorola Solutions, we're driven by a shared purpose - to help people be their best in the moments that matter. As a Senior Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals and maximize the value of our solutions.Key Responsibilities:Develop and...
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Senior Customer Success Manager
6 days ago
Des Moines, United States Menlo Ventures Full timeAs Relyance AI’s Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint...
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Senior Customer Success Manager
2 weeks ago
Des Moines, Iowa, United States Motorola Solutions Full timeJob DescriptionAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Senior Customer Success Manager, you'll play a critical role in driving user adoption and satisfaction, ensuring high customer retention, and forging highly effective customer partnerships.Key ResponsibilitiesEngage with customers through...
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Senior Customer Success Manager
3 weeks ago
Des Moines, Iowa, United States Motorola Solutions Full timeUnlock Customer Success with Motorola SolutionsAt Motorola Solutions, we're dedicated to helping public safety agencies and enterprises achieve their goals through innovative technology solutions. As a Senior Customer Success Manager, you'll play a critical role in driving user adoption and satisfaction, ensuring high customer retention, and forging strong...
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Head of Customer Success
1 month ago
Des Moines, United States Rezilient Health Full timeWe're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. Because we virtually beam our doctors into our CloudClinics, our members can choose their doctor based on their preferences, not their location, for a completely...
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Enterprise Customer Success Manager
6 days ago
Des Moines, United States CAPTIVATEIQ INC Full timeWe're looking for a talented and experienced Enterprise Customer Success Manager to join our Customer Success Team. As an Enterprise CSM, you will be a key advocate for our customers, ensuring they achieve maximum value from our platform. You will develop and maintain strong relationships with our enterprise clients, acting as their primary point of contact...
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Customer Success Technical Architect
2 weeks ago
Des Moines, Iowa, United States Confluent Full timeAbout the RoleConfluent is seeking a highly skilled Customer Success Technical Architect to join our team. As a trusted technical advisor, you will work closely with our customers to ensure their success and retention, while also driving expansion and growth.The primary objective of this role is to provide technical guidance and support to our customers,...
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Customer Success Manager
2 days ago
Des Moines, Iowa, United States General Motors Full timeJob DescriptionRemote Opportunity:This role allows for remote work, with occasional visits to customer accounts in the Southeast, North Central, and South-Central regions.About the Role:As an EV Customer Success Manager at General Motors, you will be responsible for guiding customers through the seamless integration and adoption of our comprehensive...
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Customer Success Advocate
7 days ago
Des Moines, Iowa, United States Collabra Technology Full timeJob OverviewWe are seeking a highly skilled Customer Success Partner to join our dynamic team at Collabra Technology. As a key member of our customer success team, you will play a vital role in delivering exceptional customer experiences and driving business growth through proactive customer engagement and support.Key ResponsibilitiesDevelop and maintain...
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GM Envolve- EV Customer Success Manager- SCR
2 months ago
Des Moines, United States General Motors Full timeJob Description Remote: This position does not require the employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to customer accounts in a recurring frequency. The selected candidate will assume territorial...
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Senior Customer Service Team Lead
4 weeks ago
Des Moines, Iowa, United States Wells Fargo Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Wells Fargo. As a Senior Customer Service Representative, you will play a key role in supporting the performance of less experienced Customer Service Representatives, driving the implementation of new or enhanced services and procedural...
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Senior Manager, Federal
2 days ago
Des Moines, Iowa, United States Oracle Full timeJob DescriptionOracle is seeking a highly skilled Senior Manager, Federal to join our team. As a key member of our Software Investment Advisory team, you will be responsible for building relationships with Oracle customers and advising them on their Oracle investments.Key Responsibilities:Act as the primary interface for Software Investment Advisory to...
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Senior Alliance Manager
2 weeks ago
Des Moines, Iowa, United States Coveo Full time{"title": "Senior Alliance Manager", "description": "Drive Coveo's Growth through Strategic ISV PartnershipsCoveo is seeking a high-performing Senior Alliances Manager to lead the development and management of relationships with strategic Independent Software Vendor (ISV) partners. As part of our rapid expansion, you will collaborate closely with key...
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Senior Business Development Manager
6 days ago
Des Moines, Iowa, United States AEG Full timeJob Title: Senior Business Development ManagerWe are seeking a highly motivated and experienced Senior Business Development Manager to join our team at Learfield. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our client base.Key Responsibilities:Develop and execute...
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Senior Manager, Finance
1 week ago
Des Moines, Iowa, United States Life Care Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager, Finance to join our team at Life Care Services. As a key member of our leadership team, you will be responsible for providing strategic financial leadership and management for our organization.Key ResponsibilitiesDevelop and implement financial strategies to drive business growth...
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Senior Product Manager
1 week ago
Des Moines, Iowa, United States Principal Financial Group Full timeAbout the RoleWe are seeking a highly skilled Senior Product Manager to join our Information Security and Risk team at Principal Financial Group. As a key member of our team, you will be responsible for driving the Data Protection Program, developing and implementing Data Security and Records Management solutions that protect our company and customer records...
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Senior Manager, IT Audit
3 weeks ago
Des Moines, United States Security Benefit Full timeThe Senior Manager, IT Audit will work under the supervision of the Assistant Vice President, Deputy Chief Auditor and will either work in our home office in Topeka, Kansas or a satellite office in Overland Park, Kansas or Des Moines, Iowa. Security Benefit fosters strong partnerships to provide insightful and customized retirement solutions for employers...
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Senior Manager, Finance
2 weeks ago
Des Moines, Iowa, United States Life Care Services Full timeJob SummaryWe are seeking a highly skilled Senior Manager, Finance to join our team at Life Care Services. This is a key leadership role that will provide strategic financial leadership and management for LCS Development.Key ResponsibilitiesLeverage a strong background in development modeling and equity capital stacks to analyze financial data and translate...
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Customer Success Intern
5 days ago
Des Moines, Iowa, United States American Enterprise Group Full timeJob SummaryThis internship provides a unique opportunity to learn and grow with our Customer Success team. As a Customer Success Intern, you will work on a variety of projects, developing important skills and gaining professional experience. You will participate in a well-rounded internship program, gaining real-world experience that supplements traditional...
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Senior Customer Service Representative
1 month ago
Des Moines, United States Wells Fargo Full timeSupport performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team. Provide feedback and present ideas for improving or implementing processes and tools wit Customer Service, Customer Service Representative, Representative, Senior, Retail, Banking