Current jobs related to Customer Service Representative III - Chicago - American Medical Association

  • Customer Service Representative

    20 hours ago

    Chicago, Illinois, United States United Service Companies Full time

    Job SummaryA Customer Service Representative is primarily responsible for maintaining the cleanliness and organization of all hotel amenities and facilities. This person must have excellent communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast-paced position that will involve constant interaction with...

  • Customer Service III

    1 week ago

    North Chicago, United States The Fountain Group Full time

    The Fountain Group is a national staffing firm and we are currently seeking a Customer Service III for a prominent client of ours. This position is in North Chicago, IL 60064 . Details for the position are as follows: Job Description: $23 - $25/hour Hybrid (3 days on-site, 2 days remote), Monday - Friday 8:00AM - 5:00PM. 4 days on-site at the start of the...

  • Customer Engagement Manager

    1 week ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Customer Service III

    4 weeks ago

    North Chicago, United States KYYBA Full time

    Job DescriptionJob DescriptionJob Title: Customer Service IIIPay Range: $17-$20/hrContract: 6-month W2 (possibility of extension)Location: AP34 - Hybrid - Hybrid (3 days in office, 2 days remote) – will need to coordinate with current dept to ensure coverageWe are looking for an individual who will call on 3rd parties to ensure that changes being made to...

  • Customer Service Representative

    2 months ago

    Chicago, United States Home Bay Full time

    Customer Service Representative 4 salaries **More Home Bay Technologies, Inc. Customer Service salaries** 3 salaries reported $15.91 per hour Career recommendations for Customer Service Representative Explore information on salaries, job satisfaction, skills and more Highest paying cities for Customer Service Representative in US New York, NY $18.39 per hour...

  • Customer Service Representative

    3 weeks ago

    Chicago, United States Spark Packaging Full time

    Job DescriptionJob DescriptionPosition: Customer Service Representative Location: Chicago, IL Position Summary:The Customer Service Representative will be responsible for taking and processing customer orders, working directly with customers along with sales team, ordering production materials from suppliers. Position Responsibilities:Receive customer orders...

  • Customer Service Representative

    2 months ago

    Chicago, United States Mercury Broadband Full time

    **More Mercury Wireless Customer Service salaries** 7 salaries reported $33,081 per year Career recommendations for Customer Service Representative Explore information on salaries, job satisfaction, skills and more Highest paying cities for Customer Service Representative in US New York, NY $18.28 per hour Chicago, IL $18.23 per hour Atlanta, GA $17.10 per...

  • Customer Service Representative

    1 month ago

    Chicago, United States Groove Auto Full time

    **Customer Service Representative** at Groove Auto 5460 S. Broadway, Englewood, CO 80113 Groove Toyota is hiring a highly driven, results-oriented Customer Service Representative to join our growing service department team in Englewood, CO!! **Competitive Pay, Fun, Work/Hard Play Environment, and Opportunity for Growth!!** **What We Offer:** * A career path...

  • Customer Service Representative

    3 months ago

    Chicago, United States speedqueenlaundry.com Full time

    **Customer Service Representative** Chicago, IL **Purpose:** Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store. **Position Responsibilities:** ***Primary:*** *...

  • Customer Service Representative

    4 weeks ago

    Chicago, United States Elevation Academy Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Chicago, ILDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Full-TimeJob Summary:The Customer Service Representative will be responsible for providing exceptional customer support to clients and customers. This role involves addressing customer...

  • Customer Service Representative

    1 week ago

    Chicago, United States King Heating Cooling and Plumbing Full time $27,000 - $85,000

    Job DescriptionJob Description**Job Title:** Customer Service Representative**Company:** King Heating, Cooling & Plumbing**Location:** Frankfort, IL**Employment Type:** Full-Time (Includes Some Saturdays)**Compensation:** Base Salary + Unlimited Commission ---**About Us:**At King Heating, Cooling & Plumbing, we pride ourselves on providing top-notch HVAC and...

  • Customer Service Representative

    2 months ago

    Chicago, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : 2 years Customer Service, Medical field preferred Location : Chicago ,Illinois **Job Description** **Customer Service Rep: Responsibilities.** As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and...

  • Customer Service Representative

    2 months ago

    Chicago, United States Allied Valve Inc Full time

    * Chicago, IL, USA * Hourly * Full Time *Comprehensive - medical, dental, vision, 401k, long- and short-term disability, PTO and holiday pay* The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints **Core Duties & Responsibilities** Fields customer questions and complaints; when the...

  • Customer Service Representative

    1 month ago

    Chicago, United States Recooty Full time

    Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. We are hiring a Customer Service Representative to manage...

  • Logistics Customer Service Representative

    4 days ago

    Chicago, Illinois, United States Pilot Freight Service Full time

    Customer Support Operations SpecialistJob Category: Stations-Central Requisition Number: CUSTO03902Job OverviewPilot Freight Services is seeking a dedicated full-time Customer Support Operations Specialist to join our team. This role is pivotal in ensuring effective communication with clients, suppliers, and internal personnel.Key Responsibilities:Manage all...

  • Customer Service Representative

    2 months ago

    Chicago, United States ROCKWOOL International AS Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations Chicago, Illinois time type Full time posted on Posted 3 Days Ago job requisition id R0027974 We are looking for a Customer Service Representative to join our Rockfon team in Chicago, IL . The Customer Service Representative (CSR) is essential in fostering and...

  • Customer Service Representative

    1 week ago

    Chicago, United States Pattern Promotions Full time

    Customer Service Representative - Think Tell JunctionLocation: Chicago, IL Job Type: Full-time (38 hours per week) Salary: $650 to $980 per week About Us: At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes with dedication,...

  • Customer Service Representative

    2 months ago

    Chicago, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Service Representative

    3 months ago

    Chicago, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionPosition: Customer Service Representative Location: Chicago, ILAvailability: Full Time, On-siteCompensation: Weekly PayOur client is currently expanding their sales and marketing division and has multiple immediate openings with weekly payments. If you're looking to start your career and thrive in a dynamic role with diverse...

  • Customer Service Representative

    4 weeks ago

    Chicago, United States Berman Nissan of Chicago Full time

    Job DescriptionJob DescriptionJob DescriptionBerman Nissan of Chicago is seeking a professional, positive, and friendly Customer Service Representative to join our team! Location: Berman Nissan of ChicagoSchedule: Monday-Saturday 8:00AM-4:00PM; (Sundays & one weekday off)  Pay: $17/hr+ Bonuses!Remote: NoBenefits/Perks:Competitive PTO Policy - Earn 2...

Customer Service Representative III

2 months ago

Chicago, United States American Medical Association Full time

Customer Service Representative III

Remote (IL)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity for a remote Customer Service Representative III on our MMX-Marketing & Member Experience team. As a Customer Service Representative III, you will Contribute to the development of an integrated sales and service center, which establishes and implements service standards yielding "unparalleled world class service". Place the AMA ahead of industry standards by all measures.Provide service to all constituents (member, potential member and nonphysician customer) while striving to deliver the highest quality service to members. Demonstrate an in-depth knowledge of all constituents and their needs. Follow through on all service inquiries to ensure a satisfactory resolution. Consistently demonstrate high-level of professionalism in all interactions with internal and external constituents, colleagues, and management. Serve as a role model for AMA service culture. Follow USC service transaction model and service functions and take all steps necessary to assure accuracy and completeness of service inquiries.

RESPONSIBILITIES:

Sales and up service Programs: Take all steps necessary to exceed service expectations by actively participating in AMA Membership, Health Solutions, Journal and other sales and up service programs that achieve specific unit and service representative goals. This consists of 60%-70% of outbound calling throughout the week. Membership:Responsible for handling phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner.Service interactions may require verbal responses, distribution of standard AMA information, and development of specific written responses (e.g., invoices, letter of good standing, receipt, policy information, and conference registration).Respond to non-phone service inquiries as needed.All inquiries are to be handled as outlined in USC Service Functions.Respond to questions regarding AMA policy or any other issues in a professional, informative, and efficient manner.Accurately forward inquiries to AMA subject matter experts when inquiries are beyond the scope of the USC (e.g., legal or political matters, high level policy questions, media inquiries). Digital Support: Support access to the AMA Website through assistance with single sign on registration and password reset. Assist Physicians and non-physician customers with the navigation of the AMA website. Health Solutions:Respond to service inquiries regarding AMA products promoted in the online and print catalogs.Provide information on products, pricing, order status, and billing.Support the online catalog by assisting with registration, passwords, and navigation.Enter book and subscription orders. Research and resolve fulfillment problems.Issues call tags and processes pricing adjustments, refunds, and reshipments. Journals:Respond to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing. Assist constituents with access to JAMA and Archives Journals Online and CME Online by providing product and registration information and by assisting with passwords and navigation.Enter journal orders and research and resolve service interruptions. Send back issues or make other subscription adjustments as appropriate. Other (AIMS, Profiles): Validate physician identity.Collect updated or missing contact and demographic data.Update AIMs. Understand AMA Profiles and other credentialing products, respond to inquiries regarding AMA credentialing products, and provide information on pricing, order status, and billing. Support the AMA Profiles Hub by assisting with registration, passwords, and navigation.

May Include Other Responsibilities As Assigned

REQUIREMENTS:

Bachelor’s degree or 4 years of customer service and/or telemarketing experience strongly preferred. Meet USC attendance and punctuality requirements. Exhibit professional appearance and demeanor and serves as a role model for all AMA staff. Experience with service center tools (e.g., telelphony, measurement, applications). Advanced knowledge of AMA structure and organization, AMA periodicals, books, products, and basic CPT-IS, Physician Profile, Physician Select information is needed.Also needed is more advanced knowledge of current AMA physician advocacy issues) and of the AMA membership product. Excellent oral communication skills and experience communicating with physicians in writing and by phone. Essential functions: Ability to effectively communicate in English Ability to receive and accurately understand information over the telephone and in writing Ability to take ownership and anticipate the customers need to enhance the customer experience Ability to elicit information from customers quickly and easily Ability to provide information to customers clearly and concisely Ability to react quickly, calmly, and with sound judgment to customer requests and complaints Ability to learn and effectively work with computerized systems and computers Ability to quickly learn and apply product and organizational information Ability to work effectively in a high volume, production oriented environment Ability to maintain accurate, organized information on customer service interactions Ability to develop and maintain effective working relationships with other customer service staff and with other key staff throughout the AMA. General Service Skills: Strong listening skills Strong oral communication skills Business writing communication skills Strong stress tolerance Well developed personal computer skills, including expertise with Microsoft suite of software Strong problem solving skills Strong sense of commitment and dedication to servicing members Strong interpersonal skills. Extraordinary customer service skills and ability to establish and maintain relationships with AMA constituencies and AMA staff Demonstrates high energy level, enthusiasm, patience, and positive attitude Strong analytical and decision-making skills Ability to multi-task in a high production business environment Ability to work individually and as a team member to solve problems Takes responsibility for service interactions, exercises independent judgment, and provides complete resolution Demonstrates attention to detail and accuracy in all service transactions Ability to synthesizeand apply new information quickly Ability to prioritize phone and other service interactions required Demonstrates dedication to achieving AMA service goals by establishing loyal relationships that exceed service expectations

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION #J-18808-Ljbffr