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    6 days ago

    Burbank, United States StepStone Hospitality Inc. Full time

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Guest Relations Associate

1 month ago

Burbank, United States JobWebKenya Full time

Job Description Ando Foods is on a mission to create food brands for delivery only. We are creating the foundations of an idea – a premium experience, sustainable all round, and most importantly delicious restaurant quality delivery-only food that travels well.

Responsibilities

Manage our various organic order channels (walk-in customers, orders received via calls/WhatsApp/ANDO Food Delivery App)

Taking food and beverage orders from customers and ensuring professional, fast and friendly service delivery.

Managing guest communication through our sales channels.

Liaising with Operations & Culinary to resolve guest issues.

Managing dispatch of orders with culinary staff and riders.

Up selling and suggestive selling products.

Reconciling guest payments and riders remittances.

Analyse our internal dashboards and be able to notice trends within the feedback, identify problem areas and relay that feedback back to the department lead.

Work closely with the Branch Manager to review operational metrics. Work towards continuous improvement of various metrics.

Requirements

2+ years work experience in the F&B industry at restaurants such as ArtCaffe, Java House etc.

Customer service mind-set.

Attention to detail.

Hungry for growth.

Loves food.

Hustle.

Good communication and networking skills.

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