Current jobs related to Director of Customer Experience - Charlotte - The Shyft Group

  • Customer Experience Specialist

    3 weeks ago

    Charlotte, North Carolina, United States Wells Fargo Full time

    About this RoleWe are seeking a highly skilled Customer Experience Consultant to join our Consumer and Small Business Banking Deposit team within the Consumer, Small & Business Banking organization. This role is focused on complaints reporting and policy adherence to the complaints-focused Root Cause Analysis procedure.Key ResponsibilitiesParticipate in...

  • Director of Customer Onboarding

    1 month ago

    Charlotte, North Carolina, United States RethinkFirst Full time

    Job Title: Director of Customer OnboardingRethinkFirst is seeking a highly skilled Director of Customer Onboarding to join our team. As a key member of our Revenue Cycle Management department, you will be responsible for ensuring a seamless onboarding experience for our customers.Key Responsibilities:Develop and implement strategic plans to improve customer...

  • Guest Experience Director

    2 days ago

    Charlotte, North Carolina, United States Elevation Church Full time

    Leadership Role at Elevation ChurchWe're seeking a Guest Experience Director to join our team at Elevation Church. This role is responsible for ensuring all worship experiences are executed with excellence, making our guests feel seen and known.Key Responsibilities:Assist in the overall leadership of the campusOversee, care for, and grow volunteer...

  • Guest Experience Director

    2 days ago

    Charlotte, North Carolina, United States Elevation Church Full time

    About the Role:Elevation Church is seeking a skilled Guest Experience Director to lead our campus leadership team. As a key member of our staff, you will be responsible for ensuring all worship experiences are executed with excellence, making our guests feel seen and known.Key Responsibilities:Oversee and care for volunteer teams, including the Welcome Area,...

  • Associate Director

    1 month ago

    Charlotte, United States University of North Carolina at Charlotte Full time

    Position Number: 001113 Department: Enrollment Management (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: With a staff of five, this position is responsible for all student advising and counseling, information dissemination, award determination, and special request evaluation/resolution. This is...

  • Customer Experience Specialist

    1 month ago

    Charlotte, North Carolina, United States Conterra Ultra Broadband Full time

    Job Title: Customer Experience SpecialistAt Conterra Ultra Broadband, we are committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you will play a critical role in ensuring our customers receive timely and courteous support throughout their lifecycle.Key Responsibilities:Deliver world-class customer care to Enterprise...

  • Customer Experience Manager

    6 days ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job OverviewBrightspeed is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving revenue growth.The ideal candidate will have a strong background in customer-facing roles, with experience in managing complex customer...

  • Customer Experience Representative

    4 weeks ago

    Charlotte, North Carolina, United States Robinhood Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Experience Representative to join our team at Robinhood. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat channels.Your primary goal will be to ensure our customers feel understood and...

  • Customer Experience Manager

    2 weeks ago

    Charlotte, North Carolina, United States BrightSpeed Full time

    Job Title: Customer Experience ManagerBrightspeed is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving revenue growth.Key Responsibilities:Manage customer relationships and ensure high levels of satisfactionDevelop...

  • Customer Experience Specialist

    4 weeks ago

    Charlotte, North Carolina, United States Ripple Fiber Inc Full time

    About Ripple FiberRipple Fiber is a dynamic and innovative company that provides access to the best internet for life. Our mission is to bridge the digital divide using advanced technology aimed at improving people's lives.Job SummaryWe are seeking a Customer Experience Specialist to play a critical role in retaining customers who are considering canceling...

  • Customer Experience Coordinator

    1 month ago

    Charlotte, North Carolina, United States TJX Companies Full time

    About the RoleWe're seeking a talented Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and creating a memorable shopping experience for our customers.Key ResponsibilitiesProvide personalized service to customers, responding to their needs and...

  • Customer Experience Representative

    3 months ago

    Charlotte, United States 1800lighting Full time

    Customer Experience Representative Description Make your future brighter by joining the **Capitol Lighting** team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924. We're looking for a **Customer Experience Representative** for our **Charlotte,...

  • Customer Experience Coordinator

    4 weeks ago

    Charlotte, North Carolina, United States TJ Maxx Full time

    Job Title: Customer Experience CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and promoting a positive and inclusive store environment.Key...

  • Customer Experience Specialist

    6 months ago

    Charlotte, United States Cottonwoodres Full time

    **Customer Experience Specialist** at Cottonwood Residential Charlotte, North Carolina, United States ***Hiring Immediately! Part-time Customer Experience/Leasing Specialist for Cottonwood Reserve in Charlotte, NC!*** ***In this role you will work part-time.*** **As a Customer Experience/Leasing Specialist you:** * Put your upbeat attitude, communication...

  • Customer Experience Associate

    1 week ago

    Charlotte, North Carolina, United States Hertz Full time

    Job SummaryThe Customer Experience Associate is responsible for providing exceptional customer service, ensuring customer satisfaction, and creating a culture of empowerment for employees to deliver excellent service. This role involves first contact resolution, customer interaction experience, and handling customer issues at the counter with the highest...

  • Customer Experience Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States TJX Companies Full time

    Experience the Thrill of the FindAt TJ Maxx, we're passionate about providing an exceptional shopping experience for our customers. As a Customer Experience Coordinator, you'll play a key role in delivering this experience by ensuring our stores are always stocked with a wide range of exciting products.Key Responsibilities:Maintain a visually appealing store...

  • Customer Experience Manager

    1 month ago

    Charlotte, Tennessee, United States World Market Inc Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Manager to join our team at World Market Inc. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.Key ResponsibilitiesDevelop and implement sales strategies to drive...

  • Customer Experience Expert

    4 weeks ago

    Charlotte, North Carolina, United States TDCX Inc. Full time

    Job PositionAssistant Customer Experience ExpertTDCX Inc. is seeking a talented individual to join our team as an Assistant Customer Experience Expert. As a key member of our quality management team, you will play a crucial role in ensuring exceptional customer experiences across various channels.Key Responsibilities• Perform quality audits to evaluate...

  • Customer Experience Advocate

    1 month ago

    Charlotte, North Carolina, United States Veterinary Emergency Group Full time

    Customer Experience AdvocateAt Veterinary Emergency Group, we are revolutionizing the veterinary emergency experience. Our mission is to provide exceptional care and service to our patients and their owners. We are seeking a Customer Experience Advocate to join our team.Key Responsibilities:Provide top-notch customer service in a fast-paced emergency...

  • Customer Experience Coordinator

    2 months ago

    Charlotte, North Carolina, United States Conterra Ultra Broadband Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Conterra Ultra Broadband. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer Onboarding: Ensure a smooth onboarding...

Director of Customer Experience

2 months ago

Charlotte, United States The Shyft Group Full time
Director of Customer Experience | The Shyft Group (SV) | Charlotte, MI (SV)

Regular Employee | Salary Exempt

Who we are:

At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands - Utilimaster®, Blue Arc™, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, and Builtmore™. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do:

TheDirector of Customer Experience position is responsible for the management,development, and growth of the company's Spartan parts and accessories businessunit, the Customer and Product Support (CPS) shared services team, includingwarranty, training, and field service, and the Service Shop, includingeffective long-term strategic planning. The Director is also responsible forcustomer satisfaction and profitability within these departments and must drivebusiness effieciencies and cost management processes.

•Provide general oversight of all parts & accessories, Customer Service, andService Shop activities, manage day-to-day operations, and ensure theorganizations function efficiently
•Develop annual strategies, revenue forecasts, budgets, organizations, andmetrics reflective of a customer-centric and profitable organization and holdthe team accountable for success
•Ensure program quality and organizational stability through development andimplementation of standards and controls, systems and procedures, and regularevaluation
•Design, develop, and execute comprehensive ownership experience strategy utilizing,but not limited to, aftermarket consumer experiences that build brand loyalty
•Unlock untapped or underdeveloped revenue opportunities
•Create a work environment that recruits, retains, and supports quality staffincluding processes for selecting, developing, motivating, and evaluatingassociates
•Develop emerging talent to build depth and expertise to support the largerorganization needs
•Maintain current understanding of basic functions and responsibilities of eachgroup managed
•Support the execution and continuous improvement of effective processes andflows to support company's Business Systems, maintain ISO certification, anddrive improvements
•Develop and maintain customer and supplier relationships
•Complete annual review of direct reports and be involved in all departmentalassociate's reviews
•Communicate with cross-functional teams (engineering, materials, purchasing,sales, finance and others) and department managers to resolve issues and ensureobjectives are met
•Monitor Key Performance Indicators to ensure consistent growth
•Cultivate a strong and transparent working relationship with the Business Unit Leadershipand ensure open communication about the measurement of financial, programmatic,and impact performance against stated milestones and goals
•Verify all Sarbanes-Oxley requirements are communicated and implemented

What you need to be successful:

•Bachelor's degree in Business, Finance, Supply Chain Management or Operationsrequired (Master's degree preferred)
•Minimum of 5 years experience in overseeing overall business operations, fiveyears' experience in inventory and warehouse management, and 3 years experiencein logistics and retail sales
•Minimum of 5 years experience leading customer service (contact center) teams,field service operations, and warranty administration, and 2 years experiencein aftermarket parts and accessories
•APICS, Six Sigma Greenbelt, and PMP certifications preferred
•Proven track record of providing excellent customer support
•Provenability to:
Plan and handle multiple projects and meet deadlines
Achieve results while working within budget constraints
Execute day-to-day operations while maintaining the ability to think strategically
•Self-motivated with the ability to stay on task
•Innovative team player
•Proficient in Microsoft Office Suite
•Commitment to excellence and high standards
•Sound judgment with the ability to make timely, and sometimes difficult,decisions
•Able to effectively prioritize and execute tasks in a high-pressure environment
•Basic competence in subordinates' duties and tasks
•Versatile, flexible, and a willingness to work within constantly changingpriorities
•Strong:
Communication skills, verbal and written
Leadership attributes and interpersonal skills
Organizational, problem-solving, and analytical skills
•Willing totravel, as needed

Why The Shyft Group?

We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

Stay Healthy:

Medical and Rx Plan

Health Savings Account

Dental and Vision Plan

Healthcare Flexible Spending

Wellness Plan

Financial Security:

401 (k) Retirement Savings

Short and Long Term Disability

Company Provided Life and Dependent Life Insurance

Voluntary Term Life Insurance

Work/Life Balance:

Educational Reimbursement

Employee Assistance Program

Dependent Care FSA

Equal Employment Opportunity (EEO)

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law.If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.