Night Audit
4 months ago
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.
Bartell Hotels is an equal opportunity employer.
Primary Objective of Night Audit Position
To cover the front desk during the overnight shift, assisting guests as needed and ensuring
all revenue is posted to the correct departments and to balance all revenue
departments on a daily basis, and complete all necessary reports.
Responsibilities
- Act as a Guest Service representative and manager on duty during the night time hours.
- Act as PBX operator during the audit shift.
- Greet, register, and assign rooms to guests. Issue room key
and escort instructions to Bell person or directly to guest as appropriate,
without announcing room numbers. - Answer inquiries pertaining to hotel services, registration of
guests and shopping, dining, entertainment and travel directions.
- Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
- Verify the status of all wake-up call requests and ensure they are properly handled.
- Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
- Prepare the front office for the 'A' shift and reset day's business.
- Attend and actively participate in all front office meetings..
- Reports any suspicious people or activities to security immediately
- Owns a problem when confronted with one
- Handles difficult situations effectively
Other duties may be assigned as needed
Physical Demands & Work Environment
While
performing the duties of this Job, the employee is regularly required to stand;
walk; use hands to finger, handle, or feel; reach with hands and arms; talk or
hear and taste or smell. The employee is frequently required to climb or
balance and stoop, kneel, crouch, or crawl, as well as frequently lifting
and/or moving up to 50 pounds. The
employee must also be able to go up and down a flight of stairs while carrying
25 pounds. The employee is sometimes
exposed to outside weather conditions and the noise level in the work environment
is usually moderate.
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