Night Audit Supervisor HVRW

3 days ago


San Antonio, Texas, United States VALENCIA GROUP Full time
{"Job Title": "Night Audit Supervisor HVRW", "Job Summary": "We are seeking a highly skilled Night Audit Supervisor to join our team at Hotel Valencia Riverwalk in San Antonio, TX. As a Night Audit Supervisor, you will be responsible for ensuring maximum Front Office/Night Audit operating efficiency, contributing positively to the team, and preparing for all guest requests.

Responsibilities:

* Contribute positively to the team within the department
* Prepare for all guest requests
* Participate in on-going training
* Comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations
* Maintain regular attendance in compliance with Valencia Hotel Group standards as required by scheduling
* Complete other duties as assigned by Supervisor
* Maintain integrity of cost controls and proper maintenance of assets
* Responsible for assisting in supervision and performance of all Front Office related operations and personnel
* Work with Hotel/Accounting Manager to monitor Front Office quality and Daily Revenue
* Supervise Hotel Overnight and monitor other departments
* Complete all Duties given for Night Audit
* Maintain quality control of service to be five-diamond
* Handle guest situations with problem solving
* Ensure the quality of the environment is clean and up to standards
* Handle special projects and reports in a timely and consistent manner
* Check guests in and out
* Answer questions and offer information and assistance
* Update information in the computer system as needed
* Follow checklist for required duties and timeliness
* Cashier functions and handling of cash
* Communicate with other departments to fulfill guests' needs
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
* Maintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services.

Qualifications:

* Hotel Operations or Customer Service experience preferred
* Communicates effectively with others
* Works productively with a team
* Effective multitasking skills
* Composure and patience under pressure
* High school or equivalent education required
* Prefer hotel experience and background
* Food Handler's Certification
* TABC Certification
* Valid Driver's License

Benefits:

* Medical, Dental, Life insurance
* Paid Time Off
* Paid Community Service Days

Valencia Hotel Group is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.

We look forward to hearing from you

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