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Night Audit Associate

2 months ago

San Diego, California, United States Bartell Hotels Full time
About Bartell Hotels

Bartell Hotels is a leading hospitality company with a strong focus on employee satisfaction, customer experience, and community involvement. Our diverse portfolio of properties reflects the natural beauty and vibrant culture of Southern California, offering a unique blend of classic and modern design, farm-to-table dining, and entertainment venues.

Our Culture

At Bartell Hotels, we value a team-oriented culture that emphasizes respect, pride, teamwork, and development. We encourage our employees to think entrepreneurially and take ownership of their work, providing opportunities for growth and advancement. Our commitment to diversity, inclusion, and equity ensures that every colleague feels valued and respected.

Job Summary

We are seeking a highly organized and detail-oriented Night Audit Associate to join our team. As a key member of our front office staff, you will be responsible for ensuring the accuracy of revenue postings, balancing departmental accounts, and preparing the front office for the next shift. This is a part-time position that requires flexibility and a strong work ethic.

Key Responsibilities
  • Act as a Guest Service representative and manager on duty during nighttime hours, providing exceptional service to guests and resolving any issues that may arise.
  • Assist with PBX operations, answering guest inquiries, and registering new guests.
  • Verify the status of wake-up call requests and ensure they are properly handled.
  • Balance all cash receipts and work performed during the audit shift, making deposits as necessary.
  • Prepare the front office for the next shift, resetting day's business and ensuring a smooth transition.
  • Attend and actively participate in front office meetings, staying informed about hotel operations and guest needs.
  • Report any suspicious activity or concerns to security immediately.
Requirements

To be successful in this role, you will need to be highly organized, detail-oriented, and able to work independently. You should have excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues. Physical demands of the job include standing, walking, and lifting up to 50 pounds.