Night Audit Associate
1 day ago
Bartell Hotels, a CALP, is a leading hospitality company with a strong focus on employee satisfaction, customer experience, and community involvement. Our diverse portfolio of properties reflects the natural beauty and active lifestyle of Southern California, with a commitment to exceptional hospitality.
Our CultureAt Bartell Hotels, you will find a team of friendly and dedicated professionals who are committed to exceeding guest expectations every day. Our culture emphasizes respect, pride, teamwork, and development, with a focus on empowering colleagues to think entrepreneurially and show leadership in their roles.
Job SummaryThe Night Audit Associate is responsible for covering the front desk during the overnight shift, assisting guests as needed, and ensuring all revenue is posted to the correct departments and balanced on a daily basis. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities- Guest Service Representative: Act as a representative of Bartell Hotels, providing exceptional service to guests and resolving any issues that may arise.
- Front Desk Operations: Greet, register, and assign rooms to guests, issue room keys, and escort instructions to bell persons or directly to guests as appropriate.
- Revenue Balancing: Perform all audit procedures as set forth by the hotel and company, verify the status of all wake-up call requests, and balance all cash receipts and work performed during the audit shift.
- Problem-Solving: Handle difficult situations effectively and own problems when confronted with them.
The Night Audit Associate will be required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. The employee will also be required to climb or balance, stoop, kneel, crouch, or crawl, and frequently lift and/or move up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds.
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Night Audit Associate
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