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Veterinary Client Service Representative

2 months ago


Hickory, United States Innovetive Petcare Full time
Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Hickory, North Carolina

Description

Carolina Animal Specialty & Emergency in Hickory, NC is seeking a Customer Service Representative to join our rapidly growing specialty and emergency practice. CASE is a multi-specialty practice with specialists in internal medicine, surgery, and 24-hour emergency and critical care. They are supported by our highly trained and compassionate team of technicians, assistants, and client service representatives. We currently have an opening for a CSR on our emergency service team.

Here is What Your Day Might Consist of:
  • Greet all patients in a professional and polite manner
  • Answer phone calls promptly & take messages
  • Resolve patient complaints via phone and email
  • Verify customer account information
  • Multitask within a fast-paced environment
  • Provide exceptional customer service
Here is the Experience you will bring to the Job:
  • A high school diploma or GED required
  • Previous experience in the veterinary field required
  • Must be available to work rotating shifts
  • Ability to sit, stand and walk for various amounts of time
  • Must maintain professionalism in high-stress situations
  • Excellent verbal, written, and oral communication
  • Ability to lift 50lbs
Benefits What We will Offer You:
  • Discounted Penn Foster LVT program with the potential of a fully paid scholarship
  • Fully paid Veterinary Technician Specialty (VTS) specialization
  • Competitive compensation
  • Medical, dental, vision, and life insurances
  • Veterinary services discount
  • Retirement: 401(K) with employer match
  • Paid Time Off and Paid Holidays

Emphasis is placed on superior patient and client care, the development of a rewarding career, and a sustainable, balanced lifestyle. Ready to start a new adventure with an amazing practice and exceptional team? Let's talk As part of an Innovetive Petcare Practice, we are an E-Verify employer.