Total Rewards Coordinator
7 days ago
The Total Rewards Coordinator sustains policies, procedures and programs.
RESPONSIBILITY LEVEL:
Implements strategies to achieve the goals for the organization and the Human Resources Total Rewards function. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 - 12 months.
PRINCIPAL DUTIES:
1. Responsible for processing invoices for benefits carriers and vendors.
2. Acts as an resource to Employee Service Center on employee benefit questions. Review, update and modify knowledge base articles for total rewards as needed.
3. Participate in the coordination of annual open enrollment. Develop communications, knowledge base articles and assist employees with enrollment in plans.
4. Prepares reports and forms to ensure compliance supporting benefit function and regulations.
5. Manage missed deductions process and review any missed deduction amounts with recent pay period. Communicate to employees amounts owed for current benefit premiums. Escalate to Total Rewards management any missed deductions that need to be spread across various pay periods.
6. Oversee short-term disability, long-term disability and life insurance claims. Complete short term disability employer statements.
7. Complete weekly benefit enrollment reporting and processing. Communicate to employees new hire packets for enrollment.
8. Conducts and participate in benefit surveys to identify trends, opportunities for improvement and ensure benefit package is competitive.
9. Oversee various benefit audit processes: Qualified Medical Child Support Orders, Qualified Life Events, Dependent Verification. Escalate to Total Rewards Analyst if needed.
10. Monitor and pull reports for Vitality Wellbeing program.
11. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting
12. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
13. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
14. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
15. Complete all other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalency, and a minimum of 1 year experience.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
PHYSICAL/SENSORY DEMANDS:
Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(SEW)(GWINT)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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