We have other current jobs related to this field that you can find below
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IT Help Desk Support Specialist
2 months ago
Boston, United States Capstone IT Staffing Full timeIT Help Desk Support Specialist JOB-4332Location: Onsight M-Fri; Canton, MAEmployment Type: 4-month ContractCompensation: $28-$35/hr.+, Based on experience*Note: For this position, we are unable to provide visa sponsorship and unable to work with 3rd parties. *Capstone IT is assisting our client, a leading insurance company, in hiring a Help Desk Support...
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Service Desk Analyst
3 weeks ago
Boston, United States Apex Systems Full timeJob Title: Service Desk TechnicianLocation: Charlestown, MADuration: 3+ Month ContractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first...
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Service Desk Analyst
3 weeks ago
Boston, United States Apex Systems Full timeJob Title: Service Desk TechnicianLocation: Charlestown, MADuration: 3+ Month ContractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first...
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Service Desk Manager
2 weeks ago
Boston, United States Berklee College of Music Full timeUnder the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff.The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in Technology Training and...
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Service Desk Manager
2 weeks ago
Boston, Massachusetts, United States Berklee College of Music Full timeUnder the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff.The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in Technology Training and...
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Clinical Field Service Technician
8 hours ago
Boston, United States Ampcus Incorporated Full timeJob title: Clinical Field Service Technician Location: Worcester, MA Top Qualifications: -Bachelor’s degree in Computer Science or similar field -Prior experience in desktop support or related field -In-depth knowledge of desktop hardware and software systems -Proficient in computer operating systems such as Max, Linux, and Windows Job summary: We are...
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IT Help Desk Technician
2 months ago
Boston, United States Usherwood Office Technology Full timeJOB DESCRIPTION: The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices. This position will be based in Boston, MA with occasional travel to...
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Engineer, Managed Services
3 weeks ago
Boston, United States IT Solutions LLC Full timeAbout The Position About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to...
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Service Desk Engineer II
24 hours ago
Boston, United States CMIT Solutions of Boston|Cambridge Full timeJob DescriptionJob DescriptionSalary: $55k-$70k-$90kCMIT Solutions of Boston | Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering...
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Service Desk w/EPIC experience
4 weeks ago
Boston, United States GAVS Technologies N.A. Full timeJob DescriptionJob DescriptionAs a Service Desk Engineer specializing in healthcare IT applications support, you will take on a pivotal role in providing advanced technical assistance and leadership to a team of service desk engineers. Your primary responsibility will be to ensure the timely resolution of complex technical issues related to...
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Boston, United States TalentBurst, an Inc 5000 company Full timeHelp Desk AnalystQuincy, MA/ HybridLong term contractHours: 37.5 hours/weekFor the call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk environment....
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Boston, United States TalentBurst, an Inc 5000 company Full timeHelp Desk AnalystQuincy, MA/ HybridLong term contractHours: 37.5 hours/weekFor the call center team, the Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk environment....
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Front Desk Guest Services Specialist
1 month ago
Boston, United States Pine Street Inn Full timeJob DescriptionJob DescriptionDescription:SCHEDULE: 40 hours, Monday - Friday. Essential position during weather or other emergencies.Pays $21.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00amLOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.SUMMARY OF THE POSITION:The Front Desk Guest...
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Help Desk Technician
2 days ago
Boston, United States Apex Systems Full timeJob Title: IT Service DeskLocation: Charlestown, MAStarting Rate: $18 - 22/hrContract: 3-month ContractResponsibilities:Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level...
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Help Desk Technician
1 day ago
Boston, United States Apex Systems Full timeJob Title: IT Service DeskLocation: Charlestown, MAStarting Rate: $18 - 22/hrContract: 3-month ContractResponsibilities:Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level...
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Service Desk Analyst
2 days ago
Boston, United States Apex Systems Full timeJob Title: Service Desk AnalystLocation: Charlestown, MADuration: 3+ month contractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to...
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Service Desk Analyst
15 hours ago
Boston, United States Apex Systems Full timeJob Title: Service Desk AnalystLocation: Charlestown, MADuration: 3+ month contractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to...
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Tier 2 Help Desk Technician
2 weeks ago
Boston, United States Addison Group Full timeJob Location: Onsite in Boston, MAPosition Summary:We are seeking a dedicated and experienced Tier 2 Help Desk Technician to provide top-tier technical support for our New Boston office. This role involves interfacing with users, managing day-to-day IT operations, and handling routine maintenance of PCs, laptops, printers, A/V equipment, and software. The...
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Tier 2 Help Desk Technician
4 weeks ago
Boston, United States Addison Group Full timeJob Location: Onsite in Boston, MAPosition Summary:We are seeking a dedicated and experienced Tier 2 Help Desk Technician to provide top-tier technical support for our New Boston office. This role involves interfacing with users, managing day-to-day IT operations, and handling routine maintenance of PCs, laptops, printers, A/V equipment, and software. The...
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Help Desk Administrator
7 days ago
Boston, United States Selby Jennings Full timeAbout: Selby Jennings has partnered with a leading Wealth Management firm in Boston on a search for their new Help Desk Administrator. This is a full-time, direct-hire opportunity that requires 3 days onsite in Boston, with two days remote.Responsibilities: Responding to technical inquiries via email, over the phone, or in personGuiding users remotely and in...
IT Service Desk Technician
2 months ago
The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foundation, and FSG Real Estate. Responsibilities include support for corporate and ballpark infrastructure, systems architecture, networks, computer and auxiliary operations, desktop support, data and cyber security, and broadcast cabling and related infrastructure. Provides applications development and support for corporate systems, MLB Ballpark and fan engagement apps, and systems and data architecture.
POSITION OVERVIEW:
The IT Service Desk Technician acts as the face of IT and serves as the primary interface between the Boston Red Sox employees and the IT Department. The ideal candidate will demonstrate adaptability, exceptional customer service, strong written and verbal communication skills, and the ability to build trustworthy relationships with employees, vendors, and guests. This role requires a blend of interpersonal skills, technical proficiency, and a collaborative spirit. Success in this position also depends on organizational skills, attention to detail, effective time management, and self-motivation.
RESPONSIBILITIES:
- Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies.
- Execute IT tasks related to employee onboarding, offboarding, and job changes, including PC imaging and configuration.
- Perform administrative tasks in Active Directory and Office 365.
- Manage hardware and equipment orders (e.g., mobile devices, computers) and reconcile expenses.
- Administer enterprise applications and services, such as cloud storage and mobile device portals.
- Serve as an IT Lead on Duty during the baseball season, covering an average of two games per month, including nights and weekends.
- Contribute to the continued growth of support services, including contributing to the IT knowledge base by creating documentation and instructional materials.
- Strong problem-solving abilities.
- Excellent oral and interpersonal communication skills.
- Effective team player.
- Ability to prioritize tasks, communicate risks, and interact with all levels of the organization.
- Experience working in a Service Desk or Desktop Engineering role, with 2+ years experience desired.
- Experience with Windows 10 and Service Desk support is mandatory.
- Experience with desktop/laptop imaging.
- Proficiency in Microsoft 365 and the Office Suite.
- Strong troubleshooting skills for PC hardware and Windows 10.
- Familiarity with MacOS hardware/OS (preferred).
- Experience with Active Directory and Exchange.
- Proficiency in configuring and troubleshooting iOS devices. (Android is a plus)
- Knowledge of video conferencing technology solutions.
- Experience with AirWatch/VMWare Workspace One.
- Proficiency with SCCM and ServiceNow IT Service Management.
- Familiarity with AD Manager and cloud storage administration (e.g., DropBox, OneDrive, Box).
- Experience with Zoom platform administration (meeting room and phone).
