Front Desk Guest Services Specialist

1 month ago


Boston, United States Pine Street Inn Full time
Job DescriptionJob DescriptionDescription:

SCHEDULE: 40 hours, Monday - Friday. Essential position during weather or other emergencies.


Pays $21.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00am


LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.

SUMMARY OF THE POSITION:

The Front Desk Guest Services Specialist (FDGSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The FDGSS has a primary focus to provide superior customer service for the direct care of guests; responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The FDGSS provide a welcoming environment at the front desk area for both staff and guests. The FDGSS Is responsible for documenting the shift’s activities, and use proper communication channels for crisis support. They will answer general phone calls and problem solve questions whenever possible. The FDGSS is required to stay energized and focused even when demands are ambiguous and strenuous. The FDGSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The FDGSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

The Front Desk Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources. They will assist with the connecting guests to appropriate housing pathways & resources to aid guest on rapidly working on housing.

Requirements:

EDUCATION/TRAINING:

REQUIRED:

· High School diploma or GED

PREFERRED:

· Valid MA driver’s license in good standing

· Bilingual English/Spanish

· Knowledgeable using MS Outlook

KNOWLEDGE/EXPERIENCE:

REQUIRED:

· Minimum of one (1) year of experience in the Human Services field

· Excellent telephone and email communications skills

PREFERRED:

· Administering Narcan and CPR in a work setting

· Knowledge in the areas of addiction, recovery, and mental illness

· Knowledge of issues pertaining to the homeless

· Knowledge of area resources

· Experience working with HMIS

· Experience in a customer service environment



  • Front Desk Agent

    2 months ago


    Boston, United States Club Quarters Full time

    Reports directly to the Senior Guest Service Manager. The Guest Experience Manager is responsible for providing high-quality customer service to all guests while handling the front desk's responsibilities and other duties as requested by the Senior Guest Service Manager. This position is full-time and flexible. Specific Duties Provides optimal guest...

  • Front Desk Manager

    18 hours ago


    Boston, United States Marriott International Inc Full time

    Job Number 24120575 Job Category Rooms & Guest Services Operations Location The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff...

  • Front Desk Attendant

    4 weeks ago


    South Boston, United States Berry Hill Resort Full time

    Job DescriptionJob DescriptionThe Berry Hill Resort and Conference Center, located in South Boston, Virginia, is seeking a part-time front desk attendant.A front desk attendant is the first point of contact with guests and handles all stages of a guest's stay. A typical day of a front desk attendant involves making reservations, checking guests in,...

  • Front Desk Agent

    3 months ago


    Boston, United States AccorHotel Full time

    Company Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins...

  • Front Desk Agent

    3 months ago


    Boston, United States RAFFLES Full time

    Job DescriptionJob DescriptionCompany DescriptionJoin the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team...

  • Front Desk Manager

    2 weeks ago


    Boston, United States The Dagny Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Agent

    4 weeks ago


    Boston, United States Omni Hotels Full time

    Location: Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail,...

  • Front Desk Attendant

    3 weeks ago


    South Boston, United States Berry Hill Resort Full time

    The Berry Hill Resort and Conference Center, located in South Boston, Virginia, is seeking a part-time front desk attendant. A front desk attendant is the first point of contact with guests and handles all stages of a guest's stay. A typical day of a front desk attendant involves making reservations, checking guests in, checking guests out, and helping...

  • Front Desk Attendant

    3 weeks ago


    South Boston, United States Berry Hill Resort Full time

    The Berry Hill Resort and Conference Center, located in South Boston, Virginia, is seeking a part-time front desk attendant. A front desk attendant is the first point of contact with guests and handles all stages of a guest's stay. A typical day of a front desk attendant involves making reservations, checking guests in, checking guests out, and helping...


  • Boston, United States Mandarin Oriental Hotel Group Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Front Desk Supervisor

    1 month ago


    Boston, United States The Colonnade Boston Full time

    Join the Management team and assist the Front Office in managing the Front Office operations to achieve customer satisfaction and quality service. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficien Supervisor, Front Desk, Operations, Hotel


  • Boston, United States Hotel Mandarine Regency Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Front Desk Supervisor

    2 months ago


    Boston, United States The Envoy Hotel, Autograph Collection Full time

    OverviewOpportunity:  Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...


  • Boston, United States RAFFLES Full time

    Job DescriptionJob DescriptionCompany DescriptionJoin the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team...

  • Guest Service Agent

    5 months ago


    Boston, United States Hersha Hospitality Management Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail

  • Front Desk Agent

    3 months ago


    Boston, United States The Newbury Boston Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Supervisor

    1 month ago


    Boston, United States The Boxer Boston Full time

    OverviewOpportunity:  Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    2 months ago


    Boston, Massachusetts, United States The Boxer Full time

    Overview:Opportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...

  • Front Desk Supervisor

    4 weeks ago


    Boston, Massachusetts, United States tapwage Full time

    About UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Supervisor

    3 weeks ago


    Boston, Massachusetts, United States The Boxer Boston Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager Front Office Manager Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...