Support Technician

2 weeks ago

Omaha, United States Radio Engineering Industries Full time

Electronics Support Technician | Solution Experts | Innovative

Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions. At REI, our culture thrives on problem solvers who are ready to make an impact. We value diversity, health, and financial well-being. We pride ourselves on delivering high-quality products and excellent customer service. As part of our commitment to customer satisfaction, we are seeking a skilled Electronics Support Technician to join our team.

As our Electronics Support Technician, you will provide technical support to customers by troubleshooting and diagnosing hardware and software issues. We are seeking someone with strong analytical skills to determine courses of action to rectify problems, and consistently provide the best service to our customers. The team currently operates on a Monday Friday within business hours schedule, with light on call duties. If you have willingness to continually learn about new technology and products, we want to hear from you

Position Summary

This role is the main point of contact to customers needing technical assistance. We are seeking someone with a strong background in electronics, and a passion for delivering exceptional customer service. The ideal candidate is quality driven with the capability of working independently and within a team environment.

  • Provide technical support to customers via phone or email to diagnose and resolve issues, with follow-up as needed.
  • Troubleshoots, diagnoses, and resolves technical hardware and/or software issues in digital surveillance and A/V systems
  • Keeps accurate record of problems and their resolutions
  • Contributes to documentation on troubleshooting, systems support, and departmental processes
  • Provides feedback on processes and makes recommendations for improvement

Knowledge & Skills

  • Analytical and problem-solving skills
  • Familiarity with computer hardware and software, including operating systems, diagnostic tools, and troubleshooting utilities, to support electronic equipment interfacing with computers.
  • Excellent communication and interpersonal skills, with the ability to empathize with customers and ability to speak at their level
  • Detail-oriented with a focus on providing high-quality service and maintaining accurate records
  • Interest in building computers or robotics preferred.
  • Interpreting and reading technical literature, schematics, and system drawings

Qualifications

  • High school diploma or GED, secondary education preferred
  • Must possess technical aptitude and be familiar with support and troubleshooting of electronic systems/equipment.
  • Basic understanding of Microsoft Office Suite
  • Networking and software diagnostics skills preferred
  • One year of IT help desk experience, or two years of IT academic experience in conjunction with one year of customer service experience is preferred
  • Interest in building computers or robotics preferred.
  • Enjoys solving complex problems preferred.
  • Successful completion of background check

Benefits & Nice-to-have Extras

  • Health Insurance: Self-funded Medical plan, Dental, Vision
  • Flexible Spending Accounts: health, dependent care
  • Company paid Basic Life Insurance
  • Company paid Long Term Disability
  • Voluntary plans: Life Insurance and AD&D, Short Term Disability, Accident, Critical Illness and Hospital Indemnity
  • 401 (K) and matching with no vesting period
  • Employee Assistance Program
  • Paid Time Off
  • Free Days
  • Holiday Pay
  • Flexible 40-Hour Work Week
  • Casual dress for your day environment

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