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Support Technician

3 months ago


Omaha, United States Encartele Inc Full time
Job DescriptionJob Description

Support Technician
Encartele Inc. – La Vista, NE

Job description
Want to work in a fast-paced, fun work environment for a rapidly growing company? Then Encartele is the place for you We are looking for an individual with a strong work ethic who is willing to contribute to a team-focused environment.
THE COMPANY:
Encartele provides a technology to allow friends and family members to communicate with inmates in jails across the nation. Encartele provides innovative solutions for easier ways of communication between inmates and jail staff. With our services already in over 20 states across America we continue to develop new innovations within our industry. Please visit our website at www.encartele.net to review our company background.
THE POSITION:
We are seeking an individual with strong communication, customer skills, and a hard worker for a full-time position. Our ideal team member is reliable and eager to learn about an exciting new program. The position will consist of working with a team of individuals to complete tasks in a fast-paced, team atmosphere. At Encartele, our support technicians are responsible for communicating with both facilities and customers to solve problems. Job responsibilities to include but not be limited to:

  • Answering customer and facility tickets
  • Building equipment and staging hardware as needed for upcoming installations
  • Traveling onsite to a correctional facility for service repairs and installation with a team of support technicians.
  • Managing and monitoring over a hundred different IP endpoints
  • Configuring network equipment and building small scale networks
  • Strong interpersonal skills to effectively communicate with clients and their personal IT personnel.

Desired Skillset and Details

  • Communication skills (Phone & Email)
  • Preference given to individuals with cabling experience and IT experience
  • Desire to master networking
  • Basic networking knowledge of TCP/UDP ports, SNMP, IPv4, public vs. private IPs, layer 2 and layer 3 networks
  • Basic knowledge of firewalls and information security
  • Casual work environment with no strict dress code.
  • Flexible scheduling

THE LOCATION:
Encartele is located in LaVista, Nebraska. Just minutes away from the interstate this location makes for an easy commute for anyone living in Omaha or the surrounding areas.
Service Dogs work in our office.
We look forward to hearing from you. Thank you

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

 

Work Location: In person