Call Center Representative

2 months ago

Mesa, United States Delta Mechanical Full time
Job Title

Call Center Representative

Location

Headquarters

Job Summary

This position will be responsible for working cross functionally with the sales team by reaching out to prospective plumbing client leads, using multiple contact strategies including but not limited to phone, email and text, in an effort to answer any questions or identify customer needs before transferring them to the sales team to complete the transaction.

Essential Job Functions
  • Provide timely customer service to outbound and incoming telephone calls.
  • Assume ownership and respond to the customer (internal/external) in an efficient, accurate and professional manner to achieve an optimal outcome.
  • Schedule appointments and notate everything in the company system.
  • Experience using multiple computer systems or programs (i.e., Microsoft Office, Phone Dialer)
  • Ability to multitask and toggle between 5-6 windows and/or programs at a time.
  • Strong communication skills
  • Comfortable meeting performance metrics related to quality and call handle times.
  • Capturing customer information and answering customer inquiries
  • Completes all required Company training/compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Be responsible for overall customer satisfaction with regards to communication, workmanship, and quality.
  • Perform related duties as assigned, within your scope of practice.
Education
  • High School diploma or equivalent required.
Experience
  • Minimum of 1 years' experience in Customer Service field.
  • This position does not include any supervisory responsibilities.
License & Certifications
  • None
Skills & Abilities

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:
  • Excellent customer service skills.
  • Strong communication skills.
  • Must be a people person, with a friendly and empathetic demeanor.
  • Experience using multiple computer systems or programs (i.e., Microsoft Office, Phone Dialer)
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to establish and maintain cooperative working relationships.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem-solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.
  • Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.
  • Basic math skills.
Travel Requirements
  • No Travel Requirements
Physical Requirements
  • Walking/Frequent: Moving on foot to accomplish tasks.
  • Reaching/Frequent: Extending hand(s) and arm(s) in any direction.
  • Grasping/Frequent: Applying pressure to an object with the fingers and palm.
  • Feeling/Constant: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with the skin, particularly that of the fingertips.
  • Talking/Constant: Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing/Constant: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Hands to Fingers/Constant: Picking, pinching, typing, or otherwise working, primarily with fingers rather than the whole hand as in handling.
  • Repetitive Motion/Constant: Substantial movements (motions) of the wrists, hands, and/or fingers.
  • Close Vison/Constant: Clear vision at 20 inches or less. Required to perform an activity such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
  • Distance Vison/Constant: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm's reach or beyond.
  • Peripheral Vision/Constant: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.
  • Depth Perception/Constant: Ability to judge distances and spatial relationships (three-dimensional).
  • Focus Ability/Constant: Ability to adjust the eye to bring an object into sharp focus.
Work Environment
  • Sedentary Work: Exerting up to 10 pounds of occasionally and/or minor amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time.
  • No exposure to adverse environmental conditions (typical office/administrative setting).

Disclaimer

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in the job description changes the at will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

  • Call Center Representative

    3 weeks ago

    Mesa, United States Express Employment Professionals Full time $17 - $18

    Job DescriptionJob DescriptionJob Description: Call Center RepresentativeLocation: Mesa, AZEmployment Type: Temp-to-HirePay: $17/hour (with a bump to $18/hour upon permanent hire)Work Schedule: Monday to Friday, 7:00 AM - 7:00 PM (8-hour shifts within this window)Key Responsibilities:Handle both inbound and outbound calls, averaging 80 calls per day.Provide...

  • Outbound Call Center Representative

    1 month ago

    Mesa, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionJob Title: Outbound Call Center RepresentativeLocation: Mesa, AZAvailability: Monday - Friday, 7:00 AM - 7:00 PMCompensation: $17 - $18 per hourJob Description:We are seeking a motivated and results-driven Outbound Call Center Representative to join our team in Mesa, AZ. The ideal candidate will have strong communication skills,...

  • Call Center Representative

    2 weeks ago

    Costa Mesa, United States OneCruit LLC Full time $28 - $30

    Job DescriptionJob DescriptionWe are looking for an experienced Client Support Call Center Representative for a healthcare group located in Costa Mesa, CA.Overview:The candidate will be the frontline of our organization, providing exceptional customer service and support to callers. Your primary responsibility will be to handle inbound and outbound calls,...

  • Call Center Representative

    2 weeks ago

    Mesa, United States A1 Roofing Solutions Full time

    Job DescriptionJob DescriptionSalary: $15-18 Per HrAbout Us:At A1 Roofing, we’re dedicated to providing top-notch roofing solutions and exceptional customer service. Our call center team is essential to our operations, helping us deliver a seamless experience to our customers. We are looking for motivated and personable Call Center Representatives to join...

  • Call Center Representative

    3 months ago

    Mesa, United States Delta Mechanical Inc Full time

    Job DescriptionJob DescriptionDescription:Job TitleCall Center Representative LocationHeadquarters Job SummaryThis position will be responsible for working cross functionally with the sales team by reaching out to prospective plumbing client leads, using multiple contact strategies including but not limited to phone, email and text, in an effort to answer...

  • Call Center Representative

    2 weeks ago

    Mesa, United States Delta Mechanical Full time

    Job Title Call Center Representative Location Headquarters Job Summary This position will be responsible for working cross functionally with the sales team by reaching out to prospective plumbing client leads, using multiple contact strategies including but not limited to phone, email and text, in an effort to answer any questions or identify customer...

  • Customer Service representative

    3 months ago

    Costa Mesa, United States DataTicket, Inc Full time

    Job DescriptionJob DescriptionWork with Data Ticket, Inc. Customer Service!Role: Customer Call Center Representative -Job Type: Full Time: Day hours from Monday to Friday.Location: Irvine, CA 92614Start date: Immediate/Actively HiringCitation Processing Center is a team of individuals committed to enhancing the revenue of the customers it serves. We are...

  • Outbound Call Center Representative

    2 weeks ago

    Mesa, United States Express Employment Professionals Full time $17

    Job DescriptionJob DescriptionLocation: Mesa, AZPosition Type: Full-TimeSalary: $17/hrHours: Monday - Friday, 7:00 AM - 7:00 PM (scheduled 8 hour shifts within that range)Job Summary:Express Employment Professionals is seeking motivated candidates for a Customer Service Representative role in a dynamic OUTBOUND call center environment. This position is...

  • Inbound Call Center Representative

    3 weeks ago

    Mesa, United States Express Employment Professionals Full time $17

    Job DescriptionJob DescriptionJob Title: Inbound Call Center Representative - Financial AidLocation: Mesa, AZ (This is an ONSITE position. This is NOT a remote position.)Schedule: Monday - Friday, 7:00 AM - 7:00 PM (8-hour shifts within this window)Compensation:$17/hr initially$18/hr AFTER successful transition to direct placementPerformance reviews every 90...

  • Call Center Inbound

    3 weeks ago

    Mesa, United States Manpower Inc Full time

    Our client, Global leader in customer experience management, digital engagement, and technology solutions is seeking an Inbound Customer Service Rep to join their team. As an Inbound Call Center Rep, you will be part of the Call Center supporting the Customer Service Reps. The ideal candidate will have Inbound Call Center andInbound Customer Service which...

  • Sales Trainer

    2 months ago

    Costa Mesa, United States AMEN CLINICS, INC., A MEDICAL CORPORATION Full time

    Job DescriptionJob DescriptionAmen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for individuals seeking mental health solutions. Our approach combines cutting-edge technology with compassionate care to deliver life-changing results. As we continue to grow and reach more clients, we are seeking a highly...

  • Call Center Sales Trainer

    3 weeks ago

    Costa Mesa, United States Amen Clinics, Inc. Full time

    The Sales Trainer is responsible for supporting our current training program, along with the development and implementation of future programs that enhance the skills of our sales staff. The ideal candidate will have extensive experience in call center environments, an in-depth understanding of sales techniques, and a high emotional quotient (EQ) to foster...

  • Call Center Specialist I

    5 months ago

    Mesa, United States San Diego County Credit Union Full time

    What will I do in this role? The position of Call Center Specialist I is established to provide prompt, professional and accurate information as well as to cross-sell credit union products and services to existing members to meet their needs and incr Call Center Specialist, Call Center, Specialist, Operations, Banking, Healthcare

  • Call Center Admissions Support

    4 weeks ago

    Mesa, United States Elwood Staffing Full time

    Call Center Admissions Support Currently recruiting for call center agents! Must have customer service experience and open availability for work! Apply NOW! Company Profile This call center is based in Mesa for a college. What's in it for you? Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive...

  • Call Center Admissions Support

    4 weeks ago

    Mesa, United States Elwood Staffing Full time

    Call Center Admissions Support Currently recruiting for call center agents! Must have customer service experience and open availability for work! Apply NOW! Company Profile This call center is based in Mesa for a college. Whats in it for you? Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive...

  • Healthcare Call Center Representative

    5 days ago

    Mesa, United States TEKsystems Full time

    *Join a Growing Healthcare Tech Company here in the Valley!* *Job Description:* * Assit members & patients through Chat, Email & Inbound call (40 - 60 Per Day). * Respond to general inquirings from patients regarding their account such as insurance/billing, appointment management, or prior authorizations. * Coordinate care among our members' care partners...

  • Member Contact Center Representative

    5 days ago

    Costa Mesa, United States Financial Partners Credit Union Full time

    Position : Member Contact Center Representative Requisition ID: : 1563 PURPOSE OF JOB: Member Contact Center Representatives are accountable for handling communications from our members including telephone calls, mail, e-mail and chats. The handling of these communications will involve answering account and service inquiries, processing financial...

  • Customer Support Center Representative

    2 weeks ago

    Mesa, Arizona, United States The UPS Store Full time

    Position OverviewWe are looking for a Customer Support Center Representative to become a vital part of our team. In this role, you will be dedicated to delivering exceptional customer support, ensuring a positive experience for all clients.Key Responsibilities:Provide outstanding customer assistance and supportRespond promptly and courteously to customer...

  • Customer Service Representative

    2 months ago

    Mesa, United States Gilbertsunnews Full time

    **Customer Service Representative** Splash Financial February 23, 2022 Mesa, AZ [Call Center / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Service Rep you'll: Provide world-class customer experience and loan re-fi application support; Respond to applicant's inbound inquiries via phone, secure chat, and email regarding Splash products;...

  • Seeking Bilingual Customer Support Representatives

    2 weeks ago

    Mesa, Arizona, United States TEKsystems Full time

    Job OverviewJOIN A DYNAMIC CALL CENTER TEAMABOUT TEKSYSTEMS: With over 30 years of experience, we are the leading independent provider of pharmacy benefit solutions.COMPENSATION: $25/hour for candidates fluent in SpanishQUALIFICATIONS: Minimum of 1 year experience in Customer Service within a Call Center or Office EnvironmentHIRING PROCESS: Selection based...