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Customer Service Agent

2 months ago

Moline, United States KONE Full time

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

As our Customer Service Agent, your main responsibilities will be:

  • Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly.
  • Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed.
  • Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries. Immediately reports to the Shift Coordinator any calls involving entrapment or injury. Monitor all calls to ensure that they have been dispatched to the proper service technician. Answer all calls promptly to strive for no calls going into the queue. Provide the customer with professional and friendly customer service.
The desired candidate will have:
  • High school diploma or general education degree (GED).
  • 1+ years of related experience and/or training in the field of customer service or call centers.
  • Ability to speak clearly and understandably on the telephone.
  • Ability to enter information into a computer while talking on the telephone.
  • Ability to interact with our customers and service people in a courteous, friendly yet not "chatty" manner.
  • Proficient skills in spelling, communication, and data entry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak and write in French or Spanish would be desirable.
  • Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:

•We value your authentic self

•Diversity, equity and inclusion is embedded in our strategy and values

•Collaborative, creative and supportive work environment

•Passionate about safety, quality and innovation

•We care about the communities where we live and work

Just some of our many benefits include:

•Competitive salary

•Flexible work schedule

•Opportunities to learn and grow

•Matching 401K

•Pension plan

•Comprehensive health and wellness plans for the entire family

•Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career

*Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers