Customer Service Specialist

4 months ago

Moline, United States RiverStone Group, Inc. Full time

** Customer Service Specialist**

**Job Category****:** Hourly Building Materials **Requisition Number****:** CUSTO001195 Showing 1 location **Job Details**

**Description**

Here at RiverStone Group, we have spent the last 125+ years working to be the best at what we do. Through our various high quality products, we provide the building blocks used to construct and beautify the homes, schools, and businesses that people in our community encounter every day

We are a mid-size, family-owned company that strives to provide our employees with a great place to work while providing for their families. While we strive to be the best, we do it with an attitude that is humble, accessible, and down-to-earth. As one of the largest privately owned U.S. companies in our industry, we have a proven track record of stability, with know-how that has been passed down and built upon throughout the generations.

**Now is a great time to join our team We offer a competitive wage and benefits package including Health, Dental, and Vision Insurance, paid Holidays and Vacation, 401k with Company match, and more**

RiverStone Group, Inc. has an immediate opening for a full-time Customer Service Specialist at the Building Materials location in Moline, IL. This is an hourly position working Monday Friday from 7am to 5pm and some Saturdays from 8am to noon (depending on the season).

**Responsibilities**

* Provide customers with courteous, friendly, fast, and efficient service in person and by telephone

* Recommend various products based on the needs of the customer

* Communicate instructions clearly with vendors, customers and colleagues

* Perform data entry - accurately process customer transactions including sales, voids, returns, refunds, and exchanges as needed

* Organizes and maintains accurate record of daily cash flow/payments

* Receiving, processing, verifying, and reconciling invoices

* Assist with ensuring a clean, neat, and orderly indoor/outdoor showroom at all times

* Comply with all company policies and procedures; maintains respectful relationships with coworkers

* Answer incoming phone calls and answer questions or process new order requests

* Regularly review inventory levels and reorder products on an as-needed basis

* Other duties assigned by management

**Minimum Qualifications**

* Strong verbal communication skills are required for optimal customer service and experience

* Strong attention to detail is required, as accuracy in data entry is extremely important

* Ability to read and interpret invoices, bills of lading, and purchase orders

* Ability to multi-task is essential; focus should always be on customers, so it may be necessary to start and stop lower priority tasks frequently

* Good math skills for processing customer orders in a timely manner

* PC proficiency including Microsoft Outlook, Word and Excel (very important)

* Ability to organize and prioritize work, multi-task, and work well under pressure in a fast-paced environment

* Excellent attendance is vital to the success of the team

**If this description sounds like you, apply today**

*Pre-employment drug screen, physical, and background checks required. RiverStone Group* *is an EO-Affirmative Action employer for all including Women, Minorities, Veterans, and Individuals with disabilities.*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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