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Support Specialist

2 months ago

Rogers, United States E2open Full time

** Support Specialist**

**Job Category****:** Software as a Service Operations **Requisition Number****:** SUPPO004325 Showing 1 location **Job Details**

**Description**

E2open is seeking a Support Specialist to be based out of the Rogers, Arkansas Office or remotely out of the United States.

**Responsibilities**

* Developing an understanding of the use and best practices of all E2open software

* Solving operational issues and providing feedback for scalable solutions

* Monitoring data loads and other operational activities

* Responsible for the day to day file retrieval process via automated and manual processes

* Review and audit previously loaded data for issues and remediate

* Handling multiple support tickets in a quick and efficient manner

* All other tasks required in support of the software solution

**Desired Skills and Experience**

* High School Diploma and 2+ years of technical experience

* Knowledge of Windows-based operating systems

* Excellent problem-solving skills

* Excellent verbal and written communication skills

* Outstanding customer service skills

**Pluses**

* Experience with Enterprise software deployment/configuration

* Basic understanding of SQL

* Experience with python is a big plus

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

#LI-Remote

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

**2 years:** Technical experience

**Licenses & Certifications**

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