Genetics Associate Support Specialist Level 1

3 weeks ago

Clearwater, United States Soft Computer Consultants Full time
Did you take college labs and enjoy it? Do you have background in molecular genetics?

POSITION SUMMARY:

SCC Soft Computer has a Genetics Associate Support Specialist position open. This position is responsible for Integration, and correction testing of the Genetics products. Assists in getting Post Live issues resolved in a timely manner via supervised troubleshooting of Genetics and related applications.

DUTIES AND RESPONSIBILITIES:

Technical Duties:

  • Performs test case review for accuracy prior to execution as required
  • Performs Smoke and Integration testing as described in test cases
  • Documents all testing results
  • Documents failures found during testing and reports them for review
  • Works closely with the Team Lead for ongoing technical training
  • Under direction of the Team Lead, performs troubleshooting of non-complex application issues related to the Genetics Suite
  • Escalates, or redirects, tasks to appropriate resources when unable to resolve the issue, or task priority and situation requires such escalations
  • Monitors appropriate email for client task activity bins
  • Participates in corporate in-service and technical training programs as assigned
Administrative Duties:
  • Properly time sheets against appropriate client and SCC tasks
  • Reviews assigned workload to assess potential delays in the delivery of support solutions
  • Complies with all approved procedures, directives, and guidelines
  • Performs other duties as assigned
JOB SPECIFICATIONS:

Education Required:
Bachelor of Science or B.S Biology

Experience Required:
Experience and understanding of the software development and product development processes.
Experience in software testing process. Experience in using software testing tools, preferred.

Knowledge and Skills Required:
  • Working knowledge of the applicable healthcare discipline
  • Proficient in the use of a PC
  • Excellent listening skills
  • Excellent communication skills (oral and written)
  • Excellent knowledge of testing tools
  • Proficient in the use GUI applications such as Windows and MS Office
  • Ability to work effectively under stress
  • Ability to multi-task
Travel Required:
None.

BENEFITS:
SCC Soft Computer offers a comprehensive and competitive benefits package to meet the needs of our employees. Our benefits include medical, dental, life insurance, short term disability, flexible spending plans, 401(k), vacation, paid holidays, tuition reimbursement, a subsidized lunch program and much more

EOE of protected Veterans and Individuals with Disabilities.

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