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Help Desk and Website Support Specialist
2 weeks ago
A well-established Tampa Bay based real estate and property management company is looking to add to our team and have an immediate opening for a Help Desk and Website Support Specialist (Tier 1). We are looking for applicants with exceptional customer relations skills and a strong work ethic.
Help Desk and Website Support Specialist (Tier 1) duties and responsibilities
- Provide Tier-1 hardware & software troubleshooting support for workstations (desktop and laptop), mobile devices, VoIP phones, printers, and network devices
- Coordinate closely with website development team in assisting with Tier-1 website maintenance, updates, and functionalities for 200+ client websites
- Track and manage support requests with a cloud-based ticket system (Spiceworks)
- Supervise 100+ user accounts within an Office365/Exchange environment, including changing passwords, onboarding/offboarding users and spam filtering
- Manage & troubleshoot Zoom/Teams video conferencing systems and software
- Program gate entry fobs and access systems for clients & homeowners
- Conduct periodic backups of files and sensitive information, including scheduled cloud-based backups as well as physical media on-site
- Perform regular inventory of office equipment and electronic assets
- Keep documentation up to date
- Other duties as assigned by the IT Manager/Systems Administrator
Help Desk and Website Support Specialist (Tier 1) requirements
- 1 - 3+ years of experience providing level 1 or above help desk and website support in IT operations
- IT Support: Tier 1 Support, Windows, O365, Office
- Website Support: HTML, PHP, CSS, JavaScript, Content administration (adding links, uploading files and photos)
- Excellent written and oral communication skills
- Strong organizational and time management aptitude
- Proven analytical, diagnostic, and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Patience for dealing with difficult customer-service situations
This position requires onsite deployment to Clearwater, New Port Richey & St. Petersburg, and will require driving to locations within the greater Pinellas/Pasco/Hillsborough area.
Compensation is determined on skills and abilities. Benefits offered include medical insurance, and paid vacation
Principals only please - no recruiters
Pay: $35,000.00 - $50,000.00 per year
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- Monday to Friday
**Experience**:
- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)
Ability to Commute:
- Clearwater, FL 33763 (required)
Ability to Relocate:
- Clearwater, FL 33763: Relocate before starting work (required)
Work Location: In person
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