Genetics Implementation Specialist Level 1
1 month ago
POSITION SUMMARY:
The Genetics Implementation Specialist Level 1 will work with assigned clients to train and assist with the implementation of Genetics Suite products. The implementation and configuration will require definition of system scopes and objectives based on both user requirements and a thorough understanding of business systems and industry requirements. This position may also support product development activities.
DUTIES AND RESPONSIBILITIES:
- Travel to client site to perform implementation activities.
- Assess client’s current workflow and, working with the client, document future state workflow.
- Coordinate and meet with clients and business leaders in conjunction with software architects and development teams to ensure that the direction, scope and dependencies of file build design and any gaps are identified and documented.
- Provide client training including System Configuration Training, Super User Training, and any other project specific training as needed.
- Create/review/revise test cases as needed (includes client created).
- Support and assist client with End User training as needed.
- Assist client with validation techniques for delivered software.
- Review client test cases for accuracy regarding the client’s specific build and workflow.
- Provide client with support throughout implementation processes and milestones ensuring completion of milestones by or before project plan deadlines.
- Hold weekly client calls and/or Webex sessions with client Subject Matter Experts groups to review, build, test, validation, training progress, and provide remote assistance.
- Smoke-test software deliveries in specified environments (including clients).
- Procure weekly status information for the BA, AE or Project Manager for preparation of weekly status updates.
- Perform implementation activities as directed by the Genetics Implementation Team Lead or designee, e.g. PM, BA.
- Escalate all project risks to the Genetics Implementation Team Lead, PM, or BA as appropriate.
- Travel to various locations as needed
- Translate any client business requirements into concise system requirements in SCC’s development tool.
- Review/revise/approve requirements in SCC’s development tool.
- Review/revise/approve test cases as set forth in SCC’s development tool.
- Review/revise/approve release notes as set forth in SCC’s development tool.
- Review/revise system manuals and training curriculums for clients and products as needed.
- Perform/revise/approve client complaint documentation.
- Perform/revise/approve risk to health documentation.
- Prepare for and provide Sales Demos as requested.
- Provide feedback and materials for sales and marketing initiatives as requested.
- Travel to promote new business as requested.
- Participate and support executive projects as requested.
- Provide information for RFPs as requested.
- Participate in initiation of integration with other products as needed.
- Collect information to support department initiatives as needed.
- Create/review/revise department and quality system standard operating procedures as needed.
JOB SPECIFICATIONS:
Education Required:
Bachelor's Degree in a Healthcare/Clinical related field (Medical Technology, Genetics, Molecular Biology, Cytotechnology, Histotechnology, etc.) preferably with a Computer Science background. Must have at least an Associate's Degree. Certification or License in a clinical related field (Cytogenetics, Histotechnology, Medical Technology/Medical Laboratory Sciences or related) by the State of Florida, ASCLS, ASCP or other national certifying organizations desired.
Experience Required:
The candidate will have two to three years of experience in domains such as laboratory, cytogenetics, molecular genetics, flow cytometry, biochemistry, immunogenetics, cytology or histology/pathology.
Experience in clinical diagnostic laboratories preferred with proficiency in genetics or pathology theory and laboratory practice, specimen preparation and processing.
Experience in the usage, file building, and trouble shooting of a laboratory information system (LIS) is preferred.
Skills Required:
- Ability to learn and understand existing business processes.
- Strong technical, non-technical, spoken, and written communication skills are required to work with a wide array of business users including software developers as well as clients and executive management.
- Expert analytical and problem solving skills along with strong presentation skills.
- Ability to work independently with minimal direction, and as a team player.
- Dedication to meeting the requirements and expectations of internal and external customer; accurate anticipation of future consequences and trends; desire to stay abreast of technical developments in the field; strong attention to detail and follow-through; highly organized and detail oriented.
- This position requires strong knowledge of both project management and the software development lifecycle (SDLC) of large-scale development projects.
Travel Required:
Yes, up to 75%.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is regularly required to talk and hear verbal communication. The employee is frequently required to sit, and regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Moderate to extensive keyboard activity is required. Some lifting (up to twenty pounds) may be required. The employee must have and keep a valid driver’s license from a state in the United States and have or be able to get a passport for international travel.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Environmental conditions are somewhat variable, but generally acceptable in temperature, ventilation, and lighting with CRT exposure. While performing travel related activities associated with this position, the employee may occasionally be exposed to variable and outside weather conditions. While performing travel related activities associated with this position within a hospital or healthcare environment, the employee may occasionally be indirectly or directly exposed to OSHA category I materials including blood, body fluids, and / or tissue, and potential hazardous chemicals. While performing travel related activities associated with this position within a hospital or healthcare environment, the employee must follow all established hospital safety policies relating to the environment.
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