Patient Service Representative

1 week ago


Northampton, Massachusetts, United States Dental Care Alliance Full time

Overview:

We are looking for a Patient Service Representative in Northampton, Massachusetts to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patients treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills.

$20-$23/hr

Responsibilities:

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voice-mail on a daily basis
  • Maintain a clean and friendly waiting area for patients
Qualifications:
  • Experience working in a dental, medical, or other health-care office, preferred
  • Knowledge of insurance plans (HMO/PPO), is a plus
  • Experience answering telephone
  • Must have exceptional customer service skills

At DCA we dont just accept differences we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in todays changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.
???????Go further with an Ally



  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. Communicate significant information regarding customer accounts/orders Customer Service Representative, Customer Service, Sales Representative, Retail, Representative, Skills


  • Northampton, Massachusetts, United States BayMark Health Services Full time

    Full Time Patient Access Representative / Patient Account RepresentativeHealth Care Resource Center is looking for hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient billing,...


  • Northampton, Massachusetts, United States BayMark Health Services Full time

    Description Full Time Patient Access Representative / Patient Account Representative Health Care Resource Center is looking for hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen eye for detail.  The patient account representative is primarily responsible...


  • Northampton, Massachusetts, United States BayMark Health Services Full time

    Description Full Time Patient Access Representative / Patient Account Representative Health Care Resource Center is looking for hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen eye for detail.  The patient account representative is primarily responsible...


  • Northampton, Massachusetts, United States BayMark Health Services Full time

    Description Full Time Patient Access Representative / Patient Account Representative Health Care Resource Center is looking for hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for...


  • Northampton, Massachusetts, United States BayMark Health Services Full time

    Full Time Patient Access Representative / Patient Account Representative Health Care Resource Center is looking for hard-working and conscientious Patient Access Representative/ Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    CUSTOMER SERVICE REPRESENTATIVE525 Mt Tom Rd, Northampton, MA 01060, USA Req #21540Monday, February 17, 2025As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    CUSTOMER SERVICE REPRESENTATIVE525 Mt Tom Rd, Northampton, MA 01060, USA Req #21540Monday, February 17, 2025As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    CUSTOMER SERVICE REPRESENTATIVE525 Mt Tom Rd, Northampton, MA 01060, USA Req #21540Monday, February 17, 2025As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    SR CUSTOMER SERVICE REPRESENTATIVE525 Mt Tom Rd, Northampton, MA 01060, USA Req #21541Monday, February 17, 2025As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    SR CUSTOMER SERVICE REPRESENTATIVE525 Mt Tom Rd, Northampton, MA 01060, USA Req #21541Monday, February 17, 2025As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team. In this role, you will provide superior service to customers by responding to their inquiries and resolving any issues that may arise.Your responsibilities will include receiving and processing new orders, monitoring the status of current orders, and communicating...


  • Northampton, Massachusetts, United States Global Partners Full time

    At Global Partners, we're committed to delivering an exceptional shopping experience for our guests. As a Customer Service Representative, you'll play a vital role in achieving this goal.Key ResponsibilitiesGreet guests and provide an enjoyable shopping experience;Operate the point of sale system according to corporate standards;Ensure proper cash levels are...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service...


  • Northampton, Massachusetts, United States H&R Block Full time

    H&R Block is a leading provider of tax preparation and financial services.We are seeking a skilled Client Service Representative to join our team in Northampton, Massachusetts.This role will provide exceptional customer service, ensuring that clients receive the highest level of support and assistance throughout their experience with H&R Block.The ideal...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    Key ResponsibilitiesAs a Senior Customer Service Representative at Packaging Corporation of America, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Providing timely and accurate responses to customer inquiries regarding product availability, pricing, and delivery datesReceiving new orders,...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    Job SummaryWe're seeking a highly skilled Customer Service Representative to join our team at Packaging Corporation of America. As a Customer Service Representative, you will provide exceptional service and support to our customers, respond to customer inquiries, and coordinate customer requests.Key Responsibilities:Respond to customer inquiries and resolve...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    Packaging Corporation of America is seeking a talented Customer Experience Representative to provide exceptional service to our customers.This role involves receiving and processing customer orders, ensuring accurate invoicing and on-time delivery. The Customer Experience Representative will consult with internal departments to resolve any issues or...


  • Northampton, Massachusetts, United States Packaging Corporation of America Full time

    **A Day in the Life:**As a Senior Customer Service Representative, you will play a critical role in ensuring that our customers receive exceptional service. Your day will be filled with communicating with customers, resolving issues, and collaborating with internal teams.Responsibilities and Key Skills:Manage customer relationships and resolve...