Customer Experience Representative

6 days ago


Northampton, Massachusetts, United States Packaging Corporation of America Full time

Packaging Corporation of America is seeking a talented Customer Experience Representative to provide exceptional service to our customers.

This role involves receiving and processing customer orders, ensuring accurate invoicing and on-time delivery. The Customer Experience Representative will consult with internal departments to resolve any issues or discrepancies related to orders.

The ideal candidate will have strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key responsibilities of this role include:

  • Receiving and processing customer orders
  • Communicating with internal departments to resolve issues
  • Ensuring accurate invoicing and on-time delivery
  • Providing exceptional customer service


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