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Service Excellence Representative

1 week ago

Northampton, Massachusetts, United States Packaging Corporation of America Full time

We are seeking a highly skilled and motivated Customer Service Representative to join our team. In this role, you will provide superior service to customers by responding to their inquiries and resolving any issues that may arise.

Your responsibilities will include receiving and processing new orders, monitoring the status of current orders, and communicating significant information regarding customer accounts/orders to internal departments.

Strong working knowledge of computer systems, including experience with Microsoft Word, Excel, and Outlook, is required.

Additionally, you will be responsible for coordinating customer requests for product specifications, availability, shipping, quotations, and estimates, as well as serving as a link between the customer and the design, sales, and production teams to meet customer requirements.