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Ocean Export Agent
1 month ago
Title: Ocean Export Agent Location: San Francisco, CA DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. We have an exciting opportunity for an OCEAN EXPORT AGENT with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our SFO location . Key Responsibilities: Creates and confirms transport order to ensure pickup of the shipment at origin. Focus on the planning of container loading. Performs booking and booking optimization according to internal guidelines as defined by Product. Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures. Checks responses from counterparts and finalizes validation of required documents. Responsible for customer service and follow-up on shipment status in the Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations. Interacts with Customer Service, Product, and Global Service Centers, if required. May be required to perform other tasks as required (i.e.: Ocean Import) and working within a customer's system. Skills / Requirements: Minimum 2 years of Ocean Export - Import / industry related experience. A quick learner with a "Can-Do" attitude and strong prioritization skills. Exceptional customer service skills. Strong computer skills (Excel, Word, PowerPoint). Knowledge of ITAR is a plus. Knowledge of Australian Quarantine is a plus. LOGIS or Cargo Wise systems knowledge is a plus. Hazmat certification is a plus. Benefits: Total Compensation Package: We offer a competitive base salary. 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement. Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders. Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs. Vision: Optional coverage for eye exams, frames, and contact lenses. Dental: Optional coverage for preventative, major, and basic dental services. Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year, plus 8 floating holidays, and accrued vacation days. DHL Global Forwarding is an equal opportunity employer. Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. #J-18808-Ljbffr
